Palms Hotel & Retreat By Palette London Romford, Hornchurch – Luxury 5★ Hotel from 99$| HotelBest.net

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Palms Hotel & Retreat By Palette London Romford Hornchurch Exterior photo

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Key details

About the Hotel

Southend Arterial Road, Hornchurch, United Kingdom, RM11 3UJ

Near Upminster Tithe Barn Museum of Nostalgia

Very good

7.2

/10

Amenities

Palms Hotel & Retreat By Palette London Romford offers versatile meeting spaces suitable for various occasions. Guests can enjoy a dedicated fitness center equipped with modern exercise machines. For relaxation, the hotel includes an outdoor terrace and garden, ideal for unwinding after a busy day.

Rooms

The hotel houses 50 well-appointed rooms, designed to maximize comfort and space. Each room includes complimentary refreshments, a large flat-screen TV, and modern en-suite bathrooms. Extended-stay accommodations are available for longer visits, providing added convenience.

Location

Set in Hornchurch, the hotel is conveniently located near the town center and a short distance from public transport links. This prime location offers easy access to London's attractions while ensuring a peaceful retreat. Nearby parks provide additional opportunities for outdoor leisure.

Dining

The hotel's on-site dining options include a contemporary café serving breakfast and lunch. Guests can experience a mix of local and international cuisine, catered to various tastes. Special dietary needs are accommodated to ensure all guests enjoy their meals.

Events

Palms Hotel & Retreat provides customizable event spaces suitable for both corporate and social gatherings. Professional event planning services are available to assist with every detail. The hotel provides catering options that can adapt to different event sizes and preferences.

Highlights

Location: Conveniently located near transport links

Rooms: 50 well-appointed rooms

Dining: On-site café serving breakfast and lunch

Events: Customizable event spaces with catering options

Must-do experiences

Savor a traditional English breakfast at A Hop and A Skip Café.
Wander through the tranquil Hornchurch Country Park in the morning.
Visit the historic Upminster Windmill for a unique photo op.
Explore the local Hornchurch Market for fresh produce and crafts.
Discover the Romford Dog Racing for a thrilling night out.

View all

Select your room type

Palms Hotel & Retreat By Palette London Romford offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Bridal Suite

2 persons

Garden view

Shower

Heating

room details

Executive Double Room

2 persons

1 Double bed

Shower

Heating

room details

Standard Double Room

2 persons

1 King-size bed

Garden view

Shower

Heating

room details

Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

Palms Hotel & Retreat By Palette London Romford offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.3/10Review score

General

No smoking on site
Wi-Fi
Parking
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access

Guest Parking

Electric kettle

Services

Paid shuttle service
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Picnic area/ Tables
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Garden area
BBQ facilities

Room features

Air conditioning
Heating
Soundproofed rooms
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Room decor

Carpeted floor

Palms Hotel & Retreat By Palette London Romford Location

Southend Arterial Road, Hornchurch, United Kingdom, RM11 3UJ

Map view

Southend Arterial Road, Hornchurch, United Kingdom, RM11 3UJ

City landmarks

Landmark

Langtons

1.4 mi

Park

Raphael Park

2.1 mi

Museum

Upminster Tithe Barn Museum of Nostalgia

1.3 mi

Landmark

All Saints

3900 ft

Theatre

Queen's Theatre Hornchurch

1.3 mi

Church

St Peter's Church

3600 ft

Church

Nelmes United Reformed Church

4400 ft

Landmark

Room Lockdown Escape Rooms

1.4 mi

Landmark

Emerson Evangelical Church

5100 ft

Church

Harold Wood Methodist Church

5200 ft

Landmark

Upminster War Memorial

1.8 mi

Landmark

Upminster Windmill

1.6 mi

Theatre

Queen's Theatre

1.3 mi

Landmark

The Chapel

1.1 mi

Church

Christ the Eternal High Priest

1.2 mi

Park

Hornchurch Country Park

1.5 mi

Landmark

Gidea Park Methodist Church

1.3 mi

Church

St Andrew's Church

1.5 mi

Garden

Langtons Gardens

1.3 mi

Landmark

Jump Evolution

1.4 mi

Landmark

Room Lockdown

1.4 mi

Golf Course

Maylands Golf Club

1.9 mi

Landmark

Hylands Park

1.7 mi

Landmark

Clockhouse Gardens

1.7 mi

Golf Course

Upminster Golf Club

2.0 mi

Landmark

St Luke's Cranham

1.6 mi

Church

St Michael and All Angels Church

1.6 mi

Landmark

Timbuk 2

1.5 mi

Golf Course

Romford Golf Club

1.9 mi

Landmark

Tylers Common

3.1 mi

Explore Hornchurch

Local Experiences

All Saints

15 minutes' walk

Historic church known for its beautiful architecture. A peaceful spot perfect for reflection.

Hornchurch Country Park

25 minutes' walk

Expansive green space featuring lakes and wildlife. Ideal for leisurely walks and picnics.

Queen's Theatre Hornchurch

25 minutes' walk

A vibrant theater offering diverse performances. Perfect for an evening of culture and entertainment.

Upminster Tithe Barn Museum of Nostalgia

5-minute drive

Museum showcasing local history with engaging exhibits. A great destination for families.

Room Lockdown Escape Rooms

5-minute drive

Exciting escape room experiences for thrill-seekers. Perfect for groups or a fun family outing.

Hornchurch Country Park Trails

25 minutes' walk

Nature trails perfect for relaxing walks or jogging. A serene environment away from the city buzz.

The Nags Head

10-minute drive

Traditional pub offering classic British fare. Cozy atmosphere and local ales make it inviting.

Il Villaggio

5-minute drive

Italian restaurant with a warm ambiance. Known for its pasta dishes and wood-fired pizzas.

Queen's Theatre

25 minutes' walk

Home to various performances, including musicals and plays. An excellent outing for all ages.

The White Horse

5-minute drive

Vibrant pub featuring live music and quiz nights. A lively spot for drinks and socializing.

Getting around

City Centre

Hornchurch32 min · 1.6 mi

Airports

London City (LCY)51 min · 20.9 mi

London Southend (SEN)52 min · 21.5 mi

Train

Emerson Park Railway Station22 min · 1.1 mi

Train2 min · 400 ft

Underground2 min · 400 ft

Bus

Bus stop20 min · 1.0 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

from 08:00-11:00

Internet

Wireless internet is available in for free.

Breakfast

A full breakfast is served at the price of GBP12.99 per person per day.

Pets

Pets are not allowed.

Number of rooms:

140

Reviews and Ratings

Feedback about Palms Hotel & Retreat By Palette London Romford from previous guests about their experience.

Review score

Based on 328 verified reviews

6.5/10

Nice

58%

Recommend

Breakfast

6.0/10

Cleanliness

7.9/10

Comfort

7.9/10

Facilities

7.3/10

Free Wi-Fi

6.1/10

Location

7.7/10

Paid Wi-Fi

6.6/10

Staff

7.8/10

Value for money

7.7/10

Reese from United States

Single

standard twin room

4 nights in November 2025

Reviewed:February 06, 2026

9/10

recent refurbishment ADMIRES

recent refurbishmentfriendly staffclean room

the hotel has seen recent refurbishment , and it now presents a very smart image. The staff members were friendly and also helpful . I found the room to be both comfortable and very clean.

0 Helpful

charlotte from united kingdom

Single

executive double room

3 nights in November 2025

Reviewed:January 27, 2026

8.5/10

a pleasant, recent stay

hotel logohousekeeping teamrestaurant servicemissing hangers

I've stayed a few times now and the standard is consistently high. i noticed they've added personal touches to the rooms with the hotel logo. It's a nice detail. the housekeeping team showed excellent attention to detail. the room service from the restaurant was AMAZING!!!

the lack of hangers in the wardrobe was a small, missed detail. i found a full ironing board and iron but had nowhere to hang my clothes. it was a bit inconvenient.

Service

9/10

the staff members were cute and always wore a smile. they were helpful in every interaction. the management provided good service.

Location

8/10

the hotel's location provided very good value. free parking was available . this added convenience and saved additional expenses.

Facilities

9/10

the hotel was very clean. the environment felt refreshing. the design of the hotel seemed strategic.

Dining

8/10

the restaurant offered good music. the breakfast choices were varied and delicious. i enjoyed the quality of food served.

0 Helpful

Daniel L from United Kingdom

Family with children

executive double room

3 nights in November 2025

Reviewed:January 16, 2026

8.5/10

fantastic accommodation.

good breakfastvegetarian optionsexcellent servicepoor organization

the breakfast was really good and the staff are very helpful. i especially liked the freshly cooked vegetarian options available each morning. the staff were cute and always had smiles on their faces! restaurant food and service was excellent.

i waited a long time to check in, as it was poorly organized, and parking was not easily available.

Rooms

9/10

The room was very clean. I noticed the bedding, carpets, bathroom, and towels all seemed fresh. the housekeeping team shows great attention to detail. the room had everything i needed.

Facilities

8/10

I found the lobby lovely. staff in the restaurant were lovely too. the hotel location offered very good value for what we needed. the hotel has been recently refurbished. It felt very very comfy and tidy.

0 Helpful

Michael from United Kingdom

Single

Standard Double Room

3 nights in November 2025

Reviewed:January 07, 2026

9/10

fresh breakfasthelpful stafflarge parking

the breakfast was REALLY nice and fresh. staff at the reception are helpful and professional. HUGE parking is available.

the decor was somewhat dated.

0 Helpful

Victoria from United Kingdom

Couple

Standard Double Room

1 night in November 2025

Reviewed:December 28, 2025

8.8/10

Clean and Helpful Hotel

helpful staffgood bathroomcomfortable bed

The staff members were nice and helpful. The rooms had good bathrooms. The beds were very big and comfortable in my room SO, I liked the room.

The shower didn't work well. There was NO water pressure.

Rooms

9/10

The rooms are clean and have a good decor. There is a reasonable price for the rooms. The beds are large, offering space for relaxation.

Facilities

8/10

The hotel offers generous facilities for its guests. I found an iron with an ironing board available for clothing. This allows for quick garment care.

Service

10/10

The customer service was Really good! The staff were very helpful. They addressed my requests efficiently. I appreciated the responsiveness of the team.

Location

8/10

The location is good for travel. The hotel is quiet at night. This is good considering its proximity to a major road nearby.

0 Helpful

Ian from United Kingdom

Executive Double Room

3 nights in November 2025

Reviewed:December 25, 2025

9.3/10

pleasant stay and helpful staff

ample spacebeautiful bathroompeaceful nightssmall car park

the executive double room offered ample space. i found the bathroom beautiful. the room had nice decor. the staff knocked on my door to check if i needed new towels or water. i stayed for three peaceful nights, made for relaxed days.

the car park was too small. there were too many cars. the guest count for the room's size was also high. this caused some inconvenience .

Rooms

9/10

the room was well-decorated and spacious. i found the bathroom clean and well-kept, with all necessary amenities provided for a convenient stay , it enhanced the overall experience.

Dining

10/10

room service from the restaurant was very good. the team offered great service with a smile , it was a fantastic experience. the service was prompt and courteous.

Service

9/10

the staff was helpful and friendly. the housekeeping team was great, maintaining a high standard of cleanliness with attention to detail. the staff's proactive approach ensured a comfortable stay.

0 Helpful

jessica l from united kingdom

standard double room

3 nights in November 2025

Reviewed:November 26, 2025

9.5/10

convenient stay with lovely staff

huge parkingdaily housekeepingpleasant fragrance

The hotel had huge parking, very convenient. the daily housekeeping was thorough and appreciated. i also liked the pleasant fragrance throughout the hotel. It smelled lovely.

The shower temperature was inconsistent. It was either too hot or too cold.

Dining

9/10

The breakfast was well organized and the food was tasty. i found the bar reasonably priced. the restaurant offered delicious food. I liked the variety.

Location

10/10

The location was beautiful and well situated. i spotted some wildlife, the surrounding area seemed lush. it was a convenient place for me to stay. I liked how close it was to many amenities.

0 Helpful