> Sheraton Hanoi Hotel * West Lake Luxury from $109

Name: Sheraton Hanoi Hotel, Hanoi
Address: K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi Municipality
Price range: US$109+
Rating: 8.9

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Key details

About the Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi

Near West Lake

Great

8.9

9.8

/10

4.7

4.3

5-star waterfront hotel beside West Lake in Hanoi

Rooms

Sheraton Hanoi Hotel offers 299 rooms, including 16 suites, with stunning views of West Lake. Each room features the Sheraton Signature Sleep Experience, ensuring restful nights during your stay. Accommodation blends Vietnamese and French colonial decor, enhancing the cultural charm of this lakeside retreat.

Dining

The hotel houses four dining options, providing a range of cuisines from international buffets to Western dishes and authentic local specialties. Oven D'or Restaurant serves premium seafood, grilled meats, and an extensive menu for breakfast, lunch, and dinner. Guests can relax at the Lobby Lounge for cocktails and afternoon tea with lake views.

Location

Situated next to the picturesque West Lake, the Sheraton Hanoi Hotel is a 10-minute drive from Hanoi's bustling Old Quarter. This prime location allows easy access to must-visit attractions like Hoan Kiem Lake and the Hanoi Opera House. Guests can explore local street vendors and experience the vibrant culture of Hanoi.

Wellness

The Oasis Relax Center provides a range of spa treatments, including facials, body scrubs, and massages, ensuring guests can rejuvenate after exploring the city. The outdoor pool offers serene views, perfect for relaxation. A 24-hour fitness center is equipped for maintaining workout routines with state-of-the-art gym equipment.

Business Facilities

Sheraton Hanoi Hotel caters to business needs with 10 flexible indoor and outdoor event spaces. These spaces can accommodate various gatherings, from small meetings to large weddings. The concierge staff is available to assist with travel arrangements and local recommendations.

Highlights

Location: Next to West Lake, 10-min from Old Quarter

Rooms: 299 rooms with lake views

Dining: 4 restaurants offering diverse cuisines

Wellness: Oasis Relax Center with spa treatments

Must-do experiences

Savor Pho Gia Truyen's legendary pho for breakfast; it's a local favorite.
Wander through the hidden streets of the Old Quarter to discover artisan shops.
Visit the serene Temple of Literature, Vietnam's first university for history.
Explore the bustling Dong Xuan Market for an authentic local shopping spree.
Enjoy a street-side coffee at Cafe Giang; try the egg coffee for a treat!

Select your room type

Sheraton Hanoi Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ambassador Suite Club level 1 Bedroom Suite 1 King
2 persons
112 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Presidential Suite Club level Suite 1 King
2 persons
126 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Sheraton Club Twin Club level Guest room
2 persons
37 sq. feet
2 Single beds
Air conditioning
Bathtub
room details

Show all rooms

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Check-in/ Check-out

Facilities

Sheraton Hanoi Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.9/10Review score

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Tennis court
Billiard tables
Yoga class
Sports trainer

Guest Parking

Electric kettle
Dryer

Services

Airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Sun terrace
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Facial
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Sheraton Hanoi Hotel, indulge in a delightful array of dining options that celebrate both international flavors and authentic local cuisine. Whether enjoying a sumptuous buffet or savoring handcrafted dishes, guests will find vibrant culinary experiences that cater to every palate amidst stunning surroundings.

Oven D'or
International
Ambiance
Bright and welcoming atmosphere perfect for casual dining.
Key Offerings
Featuring an intriguing blend of international dishes and local flavors, Oven D'or serves an enticing buffet that invites exploration and delight.
Reservation
Reservations not needed.
Open daily from 06:00 to 22:00.
Hemispheres Steak & Seafood Grill Restaurant
Steakhouse and Seafood
Ambiance
A sophisticated dining experience with refined decor, perfect for an intimate evening.
Key Offerings
Savor premium seafood and expertly grilled meats alongside fresh sushi and sashimi options, thoughtfully crafted to enhance each guest's dining experience.
Reservation
Reservations recommended.
Open daily from 18:00 to 22:30.
Sheraton Club Lounge
Light meals and beverages
Ambiance
Elegant seating with panoramic views of West Lake, creating a tranquil escape.
Key Offerings
Guests can unwind with a selection of light meals and enjoy coffee, afternoon tea, and refreshing drinks, all while soaking in stunning scenery.
Reservation
Not required.
Hours vary; check with hotel.
Lobby Lounge
Casual dining
Ambiance
Warm and inviting space for socializing or relaxing during the day.
Key Offerings
Perfect for light meals, coffee, and afternoon tea, the Lobby Lounge provides a cozy spot to recharge.
Reservation
Not needed.
Hours vary; inquire with the hotel.
Bar Déjà Vu
Bar and Snack
Ambiance
Lively atmosphere ideal for social gatherings and relaxation.
Key Offerings
Enjoy evening snacks along with a selection of alcoholic beverages, making it a perfect spot for unwinding after a day of exploration.
Reservation
Not required.
Hours vary; check for specific timings.

Sheraton Hanoi Hotel Location

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi

Explore Hanoi

West Lake

17 minutes' walk

The largest lake in Hanoi, featuring scenic views, walking paths, and bustling cafes lining the shore.

Tran Quoc Pagoda

20 minutes' walk

Hanoi's oldest pagoda, known for its beautiful architecture and serene lakeside setting, perfect for a peaceful visit.

Ho Chi Minh Mausoleum

30 minutes' walk

A monumental tribute to Vietnam's founding father, featuring striking architecture and the opportunity to witness a daily ceremonial tribute.

Vietnam Military History Museum

35 minutes' walk

A comprehensive museum showcasing Vietnam's military history through impressive exhibits and artifacts, including aircraft.

Lakefront Cycling

10 minutes' drive

Biking along the scenic paths around West Lake, ideal for families and couples seeking outdoor adventure.

Spa Treatments

5 minutes' walk

Enjoy relaxation at nearby spas offering a range of treatments, perfect for unwinding after a busy day. Reservations recommended.

Oven d'Or Restaurant

1 minute' walk

A global buffet offering a diverse range of dishes in an elegant setting; great for families craving variety.

Salt n' Lime

2 minutes' walk

A vibrant eatery serving Mexican cuisine with a lively atmosphere, specializing in tacos and margaritas. Vegetarian options available.

Hemispheres Steak & Seafood Grill

3 minutes' walk

Fine dining experience with a focus on prime cuts of meat and fresh seafood, offering a cozy ambiance and excellent service.

Bar Deja Vu

3 minutes' walk

A chic lounge featuring cocktails and live music, perfect for couples looking for a romantic evening or a night out with friends.

Work Room Four

15 minutes' walk

A contemporary space showcasing local art and hosting cultural workshops, suitable for solo travelers and those interested in the arts.

Getting around

City Centre
Hanoi 6 min · 2.2 mi
Airports
Noi Bai International (HAN) 33 min · 13.6 mi
Cat Bi International (HPH) 185 min · 76.6 mi
Train
Ha Noi Railway station 7 min · 2.5 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A full breakfast is served at the price of VND 559,075 per person per day.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Languages

English, Dutch, Japanese, Chinese, Korean, Vietnamese

Year renovated:

2011

Number of floors:

Number of rooms:

299

Reviews and Ratings

Feedback about Sheraton Hanoi Hotel from previous guests about their experience.

Review score

Based on 116 verified reviews

9.2 /10

Perfect

91 %

Recommend

Breakfast

9.3/10

Cleanliness

9.1/10

Comfort

9.2/10

Facilities

8.9/10

Free WiFi

8.0/10

Location

8.6/10

Paid Wi-Fi

5.0/10

Staff

9.4/10

Value for money

8.6/10

based on 2165 reviews

4.5/5

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Questions of the users

About Sheraton Hanoi Hotel

What additional benefits can guests enjoy when booking a room with club access?

12 November 2023

Booking a room with club access grants exclusive services, including daily breakfast, evening hors d'oeuvres, non-alcoholic beverages, use of a work station, complimentary pressing of garments, and more. Enjoy these amenities while relaxing in the Sheraton Club Lounge.

If I arrive early in the morning, can I store my luggage at the front desk until my room is ready?

15 December 2023

Yes, guests can store their luggage at the front desk while waiting for their room to be prepared. Assistance is available if needed.

Is there a casino located within the hotel premises?

10 January 2024

There is no casino available at the hotel.

Are there rooms available with a view of West Lake to enjoy the sunset?

22 January 2024

Rooms are available that offer stunning views of West Lake, ideal for sunset watching. Be sure to specify lake view preferences during your booking.

Do hotel rooms come equipped with bidets?

10 February 2024

Bidets are available upon request in certain rooms and can be set up based on availability.

What is the distance from the hotel to the Old Quarter?

05 March 2024

The hotel is approximately 5 kilometers from the Old Quarter, which is about a 10-minute drive without traffic.

Are there any discounts offered for airline crew members at the hotel?

20 March 2024

Currently, the hotel does not provide discounts for airline crew members.

Is there any complimentary shuttle service from the airport to the hotel?

30 March 2024

At this time, the hotel does not offer a free shuttle service to the airport, but private airport pickup and drop-off can be arranged for a fee.

What dining options are available at the hotel?

25 April 2024

The hotel features four diverse dining venues, offering international buffet selections, local delicacies, and a lounge for cocktails and light snacks, providing a variety of choices for all tastes.