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From164US$ /night
Check-in
15Mar2026Select date
Check-out
16Mar2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
-
Close to the city center
Great
8.9
9.3
/10
4.1
4.7
/5

Amenities

Iberostar Heritage Grand Mencey boasts an expansive 4,500 m² of SPA Sensations dedicated to relaxation and wellness. The hotel also offers two paddle tennis courts located on the rooftop for enjoying outdoor sports under the Tenerife sun. Additionally, guests can experience the culinary excellence of the Papa Negra restaurant, which uses locally-sourced ingredients in its dishes.

Rooms

The hotel showcases a variety of room types, including the luxurious Royal Suite with a spacious living area and breathtaking views. Each room is free of single-use plastics and part of a sustainable approach to the hospitality experience. Guests can choose from city views or garden views, each designed to provide a comfortable and scenic stay.

Location

Situated just 10 minutes from the city center, the hotel provides easy access to Santa Cruz de Tenerife's cultural attractions. It is also conveniently located 8.5 km from Las Teresitas Beach and 40 km from Teide National Park. This central positioning allows for both urban exploration and natural adventures.

Dining

Dining options at the hotel include the buffet restaurant Los Menceyes, which serves breakfast and dinner featuring local Canarian dishes. The Los Laureles restaurant offers a relaxed atmosphere for poolside lunches with a diverse menu. Additionally, guests can enjoy a gourmet brunch experience at Papa Negra restaurant, accompanied by a 90-minute hydrotherapy circuit at the spa.

Wellness

At the hotel, wellness enthusiasts can take advantage of the extensive SPA Sensations which offers various treatments and hydrotherapy facilities. The wellness area includes dynamic pools, a sauna, and bubble beds to promote relaxation. Comprehensive fitness facilities are also available for guests wanting to maintain their exercise routine during their stay.

Highlights

Wellness: 4,500 m² SPA Sensations

Dining: Papa Negra restaurant

Location: 10 minutes from the city centre

Rooms: Royal Suite with a spacious living area

Must-do experiences

  • Visit the vibrant Mercado de Nuestra Señora de África for local produce.
  • Stroll through Parque García Sanabria, a peaceful botanical garden.
  • Savor gofio in a traditional meal at Restaurante El Taller.
  • Explore the art at Museo de la Naturaleza y el Hombre nearby.
  • Catch a local festival for a taste of Canarian culture and music.
View all

Select your room type

Iberostar Heritage Grand Mencey offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room
2 persons
335 sq. feet 
1 Double bed
Air conditioning
Junior Suite
2 persons
485 sq. feet 
1 King-size bed
Air conditioning
Double Garden View
2 persons
335 sq. feet 
1 King-size bed
Balcony
Air conditioning
Superior Double Room
2 persons
390 sq. feet 
1 King-size bed
Air conditioning
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Facilities

Iberostar Heritage Grand Mencey offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.0/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Casino
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Hot spring bath
  • Open-air bath
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Dining Onsite

Discover a delightful array of dining experiences at Iberostar Heritage Grand Mencey, where local and Mediterranean flavors are expertly blended into every meal. From family-friendly settings to intimate dining, each venue promises a unique taste of authentic cuisine that reflects the vibrant culture of the region.
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and elegant dining room, likely in a hotel or upscale restaurant. The room is spacious and well-lit, with white walls, tall white columns, and a high ceiling featuring circular recessed lighting. 

Several round tables are se
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and airy restaurant dining area. Sunlight streams in through large, multi-paned windows with wooden frames, offering a view of lush greenery outside. The room has a classic, elegant feel with white walls and ornate ceiling de
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo captures an outdoor dining area, likely belonging to a hotel or resort, on a sunny day. The scene is set on a wooden deck, shaded by several large, white patio umbrellas with a black geometric frame. 

Several tables with chairs are neatly

Los Laureles Restaurant

Mediterranean and Spanish
Ambiance
Family friendly and traditional
Key Offerings
Indulge in locally inspired dishes with vegan and gluten-free options. Perfect for a leisurely lunch, savor specialties that celebrate the rich flavors of the Canary Islands.
Reservation
no
12:30 - 16:30 daily

Papa Negra Restaurant

Spanish and Local
Ambiance
Modern and romantic
Key Offerings
Sample a variety of international and local dishes with certified sustainability, offering vegan and gluten-free meals for dinner. Enjoy a cozy, candlelit meal that's perfect for couples.
Reservation
yes
20:00 - 23:00 (Monday, Thursday - Sunday)

Los Menceyes Restaurante

Spanish and International
Ambiance
Family friendly, traditional, and romantic
Key Offerings
Start the day with a buffet breakfast featuring a range of vegetarian and vegan options. Evening meals invite guests to enjoy a mix of global flavors in a welcoming atmosphere.
Reservation
no
07:00 - 10:30 (Breakfast), 19:00 - 22:00 (Dinner) daily

Restaurante a la carta Kon·Tiki

Mexican
Ambiance
Modern
Key Offerings
A contemporary dining experience serving enticing Mexican dishes for lunch. Guests can unwind in a relaxed setting while enjoying the vibrant flavors of Mexico.
Reservation
no
12:00 - 23:30 (Monday, Thursday - Sunday)

Iberostar Heritage Grand Mencey Location

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
Map view
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
Nearby
Santa Cruz de Tenerife
Rambla de Santa Cruz
1100 ft
Park
Parque Garcia Sanabria
200 ft
Gallery
Los Lavaderos
900 ft
Rambla de Santa Cruz
Casino Santa Cruz
300 ft
Calle de Carlos J.R. Hamilton
Sala de Arte de Los Lavaderos
700 ft
Parque Garcia Sanabria
Reloj de flores
1200 ft
Calle Méndez Núñez
TenerifebyHost
1300 ft
Restaurants
Cocina Urbana
200 ft
Rambla Santa Cruz 114
Tenerife south
100 ft
Iberoster
La Tasca de Enfrente
100 ft
Calle Doctor Jose Naveiras 9
Restaurante Aborigen
200 ft
Calle del Doctor Jose Naveiras 38 Iberostar Grand Mencey
Niqqei
200 ft
Calle del Doctor Jose Naveiras 38 Terraza Hotel Mencey
Papa Negra
200 ft
Calle Doctor Jose Naveiras 38
Mundo Iberico
400 ft
Calle del Doctor Guigou 36
Macusamba
400 ft
Rambla del General Franco
Macusamba Cafe Bar And Lounge
400 ft
Rambla de Santa Cruz 116
Strasse Park
600 ft
Rambla de Santa Cruz Parque García Sanabria
Explore Santa Cruz de Tenerife
Explore Santa Cruz
Top Attractions
Activities
Dining
Entertainment
Museum of Nature and Man
Museum of Nature and Man
18 minutes walking
Natural history exhibits showcase Tenerife's ecosystems. Notable for free admission on specific days.
Municipal Museum of Fine Arts
Municipal Museum of Fine Arts
11 minutes walking
A charming collection of Spanish art, with a beautiful courtyard café, and free entry every Sunday.
Iglesia de Nuestra Senora de la Concepcion
Iglesia de Nuestra Senora de la Concepcion
15 minutes walking
Historic church known for its stunning architecture and picturesque bell tower, centrally located.
Rambla de Santa Cruz
Rambla de Santa Cruz
4 minutes walking
A vibrant tree-lined promenade dotted with shops and cafés, ideal for a leisurely stroll.
Sendero de los Sentidos
11 minutes walking
Scenic trails allow for hiking among unique flora and fauna. Great for nature lovers and thrill-seekers.
Wellness at Hotel Spa
0 minute walking
The hotel offers a serene spa experience with massages and treatments to relax and unwind.
Restaurante Aborigen
Restaurante Aborigen
1 minute walking
Offers local Canarian cuisine in a cozy environment, famous for its traditional dishes.
Cocina Urbana
Cocina Urbana
1 minute walking
Chic eatery specializing in modern Mediterranean dishes, known for seasonal ingredients and a vibrant ambiance.
La Tasca de Enfrente
La Tasca de Enfrente
1 minute walking
Casual tapas bar serving an excellent variety of Spanish delicacies, perfect for sharing.
Casino Santa Cruz
Casino Santa Cruz
1 minute walking
Offers gaming excitement; friendly atmosphere, live performances, and bar services await.
TEA Tenerife Espacio de las Artes
TEA Tenerife Espacio de las Artes
25 minutes walking
Contemporary cultural center features art exhibitions and a cinema; great for art enthusiasts.
Getting around
City Centre
Santa Cruz de Tenerife8 min  ·  2000 ft
Airports
Tenerife Norte Airport (TFN)22 min  ·  8.8 mi
Tenerife South Airport (TFS)96 min  ·  39.4 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at EUR 12 per day.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of EUR 40 per person per day. 
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Russian
Year renovated:
2011
Number of floors:
4
Number of rooms:
155
Former name
Iberostar Grand Hotel Mencey

Reviews and Ratings

Feedback about Iberostar Heritage Grand Mencey from previous guests about their experience.
Review score
Based on 806 verified reviews
8.8/10
Great
91%
Recommend
Breakfast
9.1/10
Cleanliness
9.3/10
Comfort
9.3/10
Facilities
9.0/10
Free Wi-Fi
8.9/10
Location
9.2/10
Paid Wi-Fi
8.4/10
Staff
9.1/10
Value for money
8.4/10
Guest reviews
based on 2076 reviews
8.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
Questions of the users
About Iberostar Heritage Grand Mencey
What are the costs associated with using the indoor swimming facilities at the hotel?
12 November 2024
The hotel does not have an indoor pool; however, there is an outdoor heated pool available. Guests can access the indoor thermal circuit of the SPA for a fee of €20 per adult, and reservations are required.
Is the swimming pool maintained at a comfortable temperature year-round?
20 February 2024
Yes, the outdoor pool is heated to ensure comfort throughout the year.
How far is the nearest beach from the hotel?
14 January 2024
The closest beach, Playa de Las Teresitas in San Andres, is approximately 8 kilometers from the hotel.
Are balconies available in all room types at the hotel?
26 March 2024
Not every room includes a balcony, but requests can be made based on availability.
What are the parking fees for guests staying at the hotel?
05 May 2024
Daily parking fees are €12 for stays of 1 to 4 days, and €10 per day for stays of 5 days or more.
Does the hotel provide heating in the rooms during cooler months?
15 February 2024
Rooms do not have central heating due to the generally warm climate, but small electric heaters can be requested if needed.
Is there a tennis court available for guests to use?
18 July 2024
There are paddle courts available for use, but no tennis courts at the hotel.
Are spa facilities included in the accommodation price for hotel guests?
22 March 2024
Access to the spa facilities incurs an additional fee of €20 per person for hotel guests.
What public transportation options are available for reaching the hotel from TFS Airport?
30 April 2024
No shuttle service is offered. A taxi ride costs around €90, while a bus ticket is approximately €12 per person. Private transfers can be arranged upon request.
Do you have cots available for infants during our stay?
11 May 2024
Cots are complimentary, but availability is subject to confirmation upon arrival.
Can guests opt to switch from dinner to lunch if they book half board?
09 September 2024
Yes, the dining option can be adjusted if notified in advance.
Does the hotel offer any kids' facilities or a children's club?
03 June 2024
The hotel does not have a children's club on the premises.
What is the typical temperature of the pool in February? Is it suitable for children?
07 February 2024
The pool temperature hovers around 27 degrees Celsius throughout the year, making it comfortable for swimming with children.

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