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Check-in
23Nov2025Select date
Check-out
24Nov2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
-
Close to the city center

Amenities

Iberostar Heritage Grand Mencey features over 4,500 m² of SPA Sensations dedicated to wellness, including dynamic pools, sauna, and bubble beds. The hotel's sports facilities provide access to 700 m² of spaces with modern fitness equipment and two rooftop paddle tennis courts for outdoor activities. The property is committed to sustainability, operating as a single-use plastic-free hotel with solar panels and certified sustainable seafood options.

Rooms

The hotel offers a diverse range of accommodation options designed with Canarian architectural essence, catering to various preferences. Room types include City-View Double rooms that provide stunning views over Santa Cruz and Garden-View Suites with balconies overlooking lush gardens. Each room is equipped with amenities that support a sustainable stay, free of single-use plastics for all guests.

Location

Situated just a 10-minute walk from Santa Cruz's city center, the hotel combines tranquil surroundings with convenient access to urban attractions. Nearby key points include the famous García Sanabria Park, only 200 meters away, and the Adán Martín Auditorium located 2 kilometers from the hotel. The proximity to Las Teresitas beach (8.5 km) and Teide National Park (40 km) enhances the appeal for nature enthusiasts.

Dining

Dining at Iberostar Heritage Grand Mencey includes the acclaimed Papa Negra restaurant, showcasing dishes made from local ingredients under the guidance of chef Javier Martín. Guests can enjoy buffet-style breakfast and dinner options at Los Menceyes restaurant, which focuses on high-quality Canarian cuisine. Los Laureles offers casual dining by the pool, providing light meals in a relaxed outdoor setting.

Wellness

The SPA Sensations encompasses more than 4,500 m² designed for relaxation and rejuvenation, featuring an extensive hydrotherapy circuit. Guests can indulge in a range of beauty and body treatments tailored to enhance overall well-being. The hotel's wellness offerings include unique experiences like the Papa Negra Sprunch, which combines a hydrotherapy session with a gourmet brunch.

Highlights

Dining: Papa Negra restaurant

Wellness: over 4,500 m² SPA Sensations

Location: 10-minute walk to city center

Rooms: Garden-View Suites and City-View Double rooms

Sustainability: single-use plastic-free hotel

Activities: 700 m² of sports facilities

Must-do experiences

  • Visit the vibrant Mercado de Nuestra Señora de África for local produce.
  • Stroll through Parque García Sanabria, a peaceful botanical garden.
  • Savor gofio in a traditional meal at Restaurante El Taller.
  • Explore the art at Museo de la Naturaleza y el Hombre nearby.
  • Catch a local festival for a taste of Canarian culture and music.
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Garden View
2 persons
31 m² 
1 King-size bed
Balcony
Air conditioning
Superior Double Room
2 persons
36 m² 
1 King-size bed
Air conditioning
Double Room
2 persons
31 m² 
1 Double bed
Air conditioning
Junior Suite
2 persons
45 m² 
1 King-size bed
Air conditioning
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Getting around

A list of all available modes of transport

City Centre
Santa Cruz de Tenerife600 m
Airports
Tenerife Norte (TFN) 14.1 km
Tenerife Sur (TFS) 63.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Casino
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Hot spring bath
  • Open-air bath
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Dining Onsite

Discover a delightful array of dining experiences at Iberostar Heritage Grand Mencey, where local and Mediterranean flavors are expertly blended into every meal. From family-friendly settings to intimate dining, each venue promises a unique taste of authentic cuisine that reflects the vibrant culture of the region.
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and elegant dining room, likely in a hotel or upscale restaurant. The room is spacious and well-lit, with white walls, tall white columns, and a high ceiling featuring circular recessed lighting. 

Several round tables are se
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and airy restaurant dining area. Sunlight streams in through large, multi-paned windows with wooden frames, offering a view of lush greenery outside. The room has a classic, elegant feel with white walls and ornate ceiling de
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo captures an outdoor dining area, likely belonging to a hotel or resort, on a sunny day. The scene is set on a wooden deck, shaded by several large, white patio umbrellas with a black geometric frame. 

Several tables with chairs are neatly

Los Laureles Restaurant

Mediterranean and Spanish
Ambiance
Family friendly and traditional
Key Offerings
Indulge in locally inspired dishes with vegan and gluten-free options. Perfect for a leisurely lunch, savor specialties that celebrate the rich flavors of the Canary Islands.
Reservation
no
12:30 - 16:30 daily

Papa Negra Restaurant

Spanish and Local
Ambiance
Modern and romantic
Key Offerings
Sample a variety of international and local dishes with certified sustainability, offering vegan and gluten-free meals for dinner. Enjoy a cozy, candlelit meal that's perfect for couples.
Reservation
yes
20:00 - 23:00 (Monday, Thursday - Sunday)

Los Menceyes Restaurante

Spanish and International
Ambiance
Family friendly, traditional, and romantic
Key Offerings
Start the day with a buffet breakfast featuring a range of vegetarian and vegan options. Evening meals invite guests to enjoy a mix of global flavors in a welcoming atmosphere.
Reservation
no
07:00 - 10:30 (Breakfast), 19:00 - 22:00 (Dinner) daily

Restaurante a la carta Kon·Tiki

Mexican
Ambiance
Modern
Key Offerings
A contemporary dining experience serving enticing Mexican dishes for lunch. Guests can unwind in a relaxed setting while enjoying the vibrant flavors of Mexico.
Reservation
no
12:00 - 23:30 (Monday, Thursday - Sunday)

Location

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
Map view
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
Nearby
Santa Cruz de Tenerife
Rambla de Santa Cruz
320 m
Park
Parque Garcia Sanabria
60 m
Gallery
Los Lavaderos
250 m
Rambla de Santa Cruz
Casino Santa Cruz
70 m
Calle de Carlos J.R. Hamilton
Sala de Arte de Los Lavaderos
210 m
Parque Garcia Sanabria
Reloj de flores
360 m
Calle Méndez Núñez
TenerifebyHost
380 m
Restaurants
Cocina Urbana
50 m
Rambla Santa Cruz 114
Tenerife south
10 m
Iberoster
La Tasca de Enfrente
30 m
Calle Doctor Jose Naveiras 9
Restaurante Aborigen
40 m
Calle del Doctor Jose Naveiras 38 Iberostar Grand Mencey
Niqqei
50 m
Calle del Doctor Jose Naveiras 38 Terraza Hotel Mencey
Papa Negra
50 m
Calle Doctor Jose Naveiras 38
Mundo Iberico
120 m
Calle del Doctor Guigou 36
Macusamba
110 m
Rambla del General Franco
Macusamba Cafe Bar And Lounge
100 m
Rambla de Santa Cruz 116
Strasse Park
170 m
Rambla de Santa Cruz Parque García Sanabria
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Questions of the users
About Iberostar Heritage Grand Mencey
What are the costs associated with using the indoor swimming facilities at the hotel?
12 November 2024
The hotel does not have an indoor pool; however, there is an outdoor heated pool available. Guests can access the indoor thermal circuit of the SPA for a fee of €20 per adult, and reservations are required.
Is the swimming pool maintained at a comfortable temperature year-round?
20 February 2024
Yes, the outdoor pool is heated to ensure comfort throughout the year.
How far is the nearest beach from the hotel?
14 January 2024
The closest beach, Playa de Las Teresitas in San Andres, is approximately 8 kilometers from the hotel.
Are balconies available in all room types at the hotel?
26 March 2024
Not every room includes a balcony, but requests can be made based on availability.
What are the parking fees for guests staying at the hotel?
05 May 2024
Daily parking fees are €12 for stays of 1 to 4 days, and €10 per day for stays of 5 days or more.
Does the hotel provide heating in the rooms during cooler months?
15 February 2024
Rooms do not have central heating due to the generally warm climate, but small electric heaters can be requested if needed.
Is there a tennis court available for guests to use?
18 July 2024
There are paddle courts available for use, but no tennis courts at the hotel.
Are spa facilities included in the accommodation price for hotel guests?
22 March 2024
Access to the spa facilities incurs an additional fee of €20 per person for hotel guests.
What public transportation options are available for reaching the hotel from TFS Airport?
30 April 2024
No shuttle service is offered. A taxi ride costs around €90, while a bus ticket is approximately €12 per person. Private transfers can be arranged upon request.
Do you have cots available for infants during our stay?
11 May 2024
Cots are complimentary, but availability is subject to confirmation upon arrival.
Can guests opt to switch from dinner to lunch if they book half board?
09 September 2024
Yes, the dining option can be adjusted if notified in advance.
Does the hotel offer any kids' facilities or a children's club?
03 June 2024
The hotel does not have a children's club on the premises.
What is the typical temperature of the pool in February? Is it suitable for children?
07 February 2024
The pool temperature hovers around 27 degrees Celsius throughout the year, making it comfortable for swimming with children.
Check-in
23Nov2025Select date
Check-out
24Nov2025Select date
Rooms and Guests2 Guests, 1 Room