The Old Custom House Hotel Padstow Exterior photoThe Old Custom House Hotel Padstow Exterior photoThe Old Custom House Hotel Padstow Exterior photo

The Old Custom House, Padstow

Book on our site
up to 10% cheaper
than Booking.com
Check rooms and rates
From$198 /night
Check-in
01Jul
Check-out
02Aug
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

South Quay,, Padstow, PL288BL
-
Near Padstow Harbour
Great
8.4
9.0
/10
4.2
4.3
/5

4-star harbourside pub accommodation in Cornwall

Location

The Old Custom House is located on Padstow's South Quay, providing direct views of the picturesque working harbour. Guests can access the local shops, cafes, and boat trips just a short walk from the hotel. This prime location immerses visitors in the charm of Cornwall's coastal lifestyle.

Dining

The hotel offers on-site dining with a menu that includes seasonal specialties and pub classics. Visitors can enjoy award-winning beers and wines by the glass while taking in views of the harbour. The autumn/winter menus include warming dishes and unique options such as crispy Chermoula shrimps.

Rooms

The Old Custom House features 23 en-suite boutique bedrooms, each with a unique style reflecting the historic character of the building. Every room ensures comfort with luxury toiletries and scenic harbour views. Guests can choose from dog-friendly rooms, catering to pet owners traveling with their furry companions.

Dining Experiences

Dining options include lunch and dinner served in a scenic pub setting, known for its high-quality local produce. The bar serves classic cocktails and barista coffee, creating a relaxed environment. For festive occasions, the hotel offers a menu featuring classic Christmas dishes and indulgent treats.

Events and Special Occasions

The Old Custom House provides a versatile event space, accommodating various group sizes for celebrations and gatherings. Flexibility in seating arrangements makes it suitable for both intimate and larger functions. Special menus can be designed to cater for unique event requirements.

Highlights

Location: Located on Padstow's South Quay

Dining: Scenic pub offering seasonal specialties

Rooms: 23 en-suite boutique bedrooms

Events: Versatile event space for gatherings

Must-do experiences

  • Savor fresh crab sandwiches at Rick Stein's Fish & Chips.
  • Stroll the tranquil Camel Trail for stunning river views.
  • Visit the Padstow Museum for local history and charm.
  • Explore the hidden gems of St. Petroc's Church, steeped in history.
  • Browse the Padstow Farmers' Market for local produce and treats.

Select your room type

The Old Custom House offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
  • Standard Twin
    2 persons
    16 sq. feet
    2 Single beds
    Heating
    Shower
  • Signature Double
    2 persons
    16 sq. feet
    1 Double bed
    Heating
    Shower
  • Signature Twin
    2 persons
    16 sq. feet
    2 Single beds
    Heating
    Shower
Show all rooms

Price and Room Availability Calendar

Check availability and prices for your dates now!
July 2026 - July 2027
Sun
Mon
Tue
Wed
Thu
Fri
Sat
July 2026
27
28
29
30
31
1
2
August 2026
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
September 2026
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
October 2026
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
November 2026
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
December 2026
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
January 2027
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
February 2027
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
March 2027
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
April 2027
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
May 2027
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
June 2027
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
Choose dates to see prices
Check-in/ Check-out

Facilities

The Old Custom House offers amenities for your comfortable stay and unforgettable experiences
Facilities: Great
8.3/10Review score

General

  • No smoking on site
  • No pets allowed
  • Security
  • Adults only
  • Barber shop
  • Smoke detectors
  • Fire extinguishers
  • Key access

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Pet amenities available
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Children

  • Children's menu

Room features

  • Free Wi-Fi in rooms
  • Heating
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Washing machine
  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • CD player
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show more

Dining Onsite

The Old Custom House invites travelers to indulge in a delightful array of dining experiences, perfectly harmonizing with the coastal charm of Cornwall. With fresh, local ingredients featured in contemporary menus, guests can savor traditional British cuisine and seafood while enjoying picturesque views over Padstow's South Quay.
The Old Custom House Hotel Padstow Restaurant photo
The Old Custom House Hotel Padstow Restaurant photo
The Old Custom House Hotel Padstow Restaurant photo

Cally Oyster Bar and Grill

Seafood, British
Ambiance
Casual, family-friendly within a seaside pub
Key Offerings
Extensive menu highlighting fresh fish, cocktails, and daily specials; stunning views across the quay enhance the dining experience.
Reservation
Reservations recommended.
Open daily for lunch and dinner from 12:00 PM to 9:00 PM.

Pescadou Restaurant

British, Seafood
Ambiance
Inviting and traditional, showcasing local aesthetics
Key Offerings
Menu focused on locally caught fish, utilizing the freshest ingredients from the area; ideal for those seeking authentic flavors of Cornwall.
Reservation
Reservations not needed.
Open daily for lunch and dinner from 12:00 PM to 9:00 PM.

The Old Custom House Location

South Quay,, Padstow, PL288BL
Explore Padstow
Local Highlights Near The Old Custom House
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Padstow Harbour
Padstow Harbour
5 minutes' walk
A picturesque harbor showcasing stunning views, bustling shops, and daily fishing boats. Perfect for leisurely strolls.
National Lobster Hatchery
National Lobster Hatchery
1 minute' walk
Innovative marine conservation center offering insights on lobster breeding and sustainability, ideal for families.
Prideaux Place Temple
Prideaux Place Temple
8 minutes' walk
Historic estate with beautiful gardens and captivating architecture. Offers guided tours and stunning countryside views.
Padstow Museum
Padstow Museum
5 minutes' walk
Local history museum exhibiting artifacts and stories that highlight Padstow's rich maritime heritage.
Camel Creek Adventure Park
Camel Creek Adventure Park
13 minutes' drive
Thrilling amusement park featuring rides and attractions for all ages. Great for families seeking a fun day out.
Padstow and Stepper Point Walk
Padstow and Stepper Point Walk
6 minutes' walk
Scenic walking trail offering breathtaking coastal views, suitable for leisure walkers and nature enthusiasts.
Harlyn Bay
10 minutes' drive
Relaxing beach with golden sands, ideal for sunbathing or family picnics. A great spot for a tranquil day by the sea.
The Harbour Inn
1 minute' walk
Casual pub with a lively atmosphere, serving local seafood and traditional dishes. Great views over the harbor.
St Petroc's Bistro
2 minutes' walk
Offering contemporary British cuisine with locally sourced ingredients. Known for its warm ambiance and excellent service.
The Basement
1 minute' walk
Cozy eatery specializing in fresh seafood and homemade dishes. Perfect for a relaxed, hearty meal after a day of exploring.
Padstow Brewery
13 minutes' walk
Local brewery offering tours and tastings. A lively spot for enjoying craft beers and live music events on weekends.
The Old Custom House Inn
1 minute' walk
Pint-sized venue hosting live music and community events, perfect for socializing in a vibrant atmosphere.
Getting around
  • City Centre
    Padstow 5 min  ·  1400 ft
  • Airports
    Newquay (NQY) 27 min  ·  11.1 mi
    Penzance (PZE) 112 min  ·  46.2 mi
Want to see Exclusive Early Booking Rate?
Get exlusive rates right now!
Check Rates
Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel The Old Custom House serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Number of rooms:
25

Reviews and Ratings

Feedback about The Old Custom House from previous guests about their experience.
Review score
Based on 1022 verified reviews
8.8 /10
Great
91 %
Recommend
Breakfast
7.9/10
Cleanliness
8.6/10
Comfort
8.7/10
Facilities
8.3/10
Free WiFi
7.6/10
Location
9.7/10
Paid Wi-Fi
8.0/10
Staff
9.2/10
Value for money
8.1/10
Guest reviews
based on 1022 reviews
8.8/10
based on 1263 reviews
8.4/10
Barbara from Germany
Couple
Standard Double
3 nights in November 2025
|
Reviewed: February 13, 2026
9/10
fresh pastries harbor view
the breakfast was fantastic it included fresh pastries and locally sourced jams the location allowed easy access to nearby shops and restaurants a lovely harbor view was visible from my window.
the parking was not complimentary so i had to pay extra.
0 Helpful
Charlotte from United Kingdom
Couple
standard double
3 nights in October 2025
|
Reviewed: January 17, 2026
9.2/10

harbour view stay

perfect location excellent choice quality breakfast lovely staff
i appreciate the perfect location in padstow. i parked my car and didn't need to think about it until leaving, great. breakfast had excellent choices and quality, i especially saw superb breakfast. the staff was lovely.
the room was a bit tired and could use updating, the carpets appear dirty.
Dining
9/10
the breakfast includes a full english option. the hotel offers very good breakfasts. the bar serves food too.
Service
10/10
the staff are helpful. one lady at reception was helpful. the staff are nice too.
Facilities
8/10
the hotel is very clean and warm. there is a bar available . the building has much atmosphere.
Location
10/10
the hotel has a harbour view. the location is perfect. the hotel is right in the heart of the town.
Rooms
9/10
the room was warm. the bed was comfortable. toiletries are included in the room.
0 Helpful
|
Show more
Aaron from Australia
Single
Standard Double
4 nights in August 2025
|
Reviewed: October 30, 2025
8.5/10

Solid stay with small hiccup

good breakfast clean room polite staff
The breakfast had a good choice of items. My room included biscuits plus Korev lager. Staff members were always polite. The location offers convenient access. It is a beautiful, clean room. The smart man at the bar was very friendly too.
The carpet on stairs looked threadbare. Paint on the hand rail showed wear. This lowered the initial impression slightly.
Service
9/10
Reception staff are polite and helpful. Breakfast staff are fun to be around. I found all members of the team responsive. available when needed.
Rooms
8/10
The room was large, spacious and clean. Some nice touches included biscuits and Korev lager. The harbour view was wonderful from the room and a large, spacious feel created an relaxing athmosphere.
0 Helpful
|
Show more
Rowan from United Kingdom
Couple
standard double
3 nights in June 2025
|
Reviewed: June 21, 2025
9.0/10

charmed stay near harbour

friendly welcome upgraded room great location
the welcome was lovely and all staff were really helpful. our room got upgraded with a complimentary bubbly to celebrate our anniversary. the location be great close to the harbor.
the menu felt limited, even if the food arrived quick.
Dining
9/10
food tasted great and table service be good too. the breakfast included a varied range of options for many tastes and preferences, with efficient service. a full cornish option be included.
Rooms
9/10
our room offered everything we could want and included tea and coffee facilities. it were spacious with good appointments plus a quiet atmosphere. the bed be super comfortable, complete with great pillows
0 Helpful
|
Show more
Questions of the users
About The Old Custom House
Can you tell me where I can park if I'm visiting The Old Custom House?
20 November 2024
There is a pay and display car park located directly opposite, costing £8.00 for 24 hours.
Are there any rooms that feature beautiful views of the sea?
12 December 2024
Rooms are available on the first floor, but they do not guarantee sea views. It's best to confirm availability upon booking.
What are the payment options for parking nearby?
15 January 2025
Parking can be paid for using cash or card at the pay and display car park across from the hotel.
How many bathrooms are available in the apartment for guests?
01 February 2025
The apartment includes both an en-suite bathroom and a main bathroom for added convenience.
Is breakfast included in the room rate?
10 March 2025
Yes, breakfast is included as part of the room rates for all guests.
Do you offer food service on Christmas Day?
25 November 2024
Only a special Christmas Day menu will be served on December 25th, and it's advisable to make a reservation in advance.
Are dogs permitted at The Old Custom House?
18 July 2025
Yes, well-behaved dogs are welcome at the hotel in designated rooms.
At what time does check-out take place?
03 April 2025
Check-out is at 10:00 AM on the day of departure.
What are the opening hours for the pub on New Year's Eve?
30 December 2024
The pub will be open from 11:00 AM until 12:30 AM on New Year's Eve.
Is there a secure location to store bicycles during my stay?
22 May 2025
There isn't secure storage for bikes, but there is an accessible flat roof at the back of the hotel for chaining up bikes.
Can guests with reduced mobility access the rooms?
05 June 2025
The hotel is not suitable for guests with reduced mobility as all rooms require access via stairs.
Is there a family-friendly atmosphere and kid-friendly menu available?
13 September 2024
Yes, there are family-friendly options on the menu, and the atmosphere is welcoming for both adults and children.

Next best alternative

Consider them for your next trip.