Are both the family and kids swimming pools heated?
15 November 2024
Yes, both pools are heated to a comfortable temperature between 26 and 28oC.
Gran Melia Palacio De Isora Resort & Spa, Alcala (Tenerife)
Key details
About the Hotel
Avenida Los Oceanos, S/N, Alcala (Tenerife), 38686,
- Close to Alcala Beach
Great
8.3
7.9
4.3
4.1
5-star beachfront resort with the longest infinity pool in Europe
Location
The Gran Meliá Palacio de Isora is located on the shores of the Atlantic Ocean at
Amenities
With the longest infinity pool in Europe, the hotel offers a unique swimming experience overlooking the ocean. Guests can also access diverse amenities including a spa by Clarins, fitness center, and family-focused features such as a kids club and a heated swimming pool. Various event spaces equipped with modern technology are available for business and leisure gatherings.
Rooms
The hotel offers a range of accommodations, including Deluxe Rooms and RedLevel Suites that provide partial to panoramic ocean views. The
Dining
On-site dining is available at several restaurants, each offering unique culinary experiences.
Family-Friendly Offerings
The hotel caters to families with dedicated rooms that include sofa beds, allowing for comfortable stays. A kids club provides entertainment and activities tailored for younger guests. Families can enjoy the large garden areas and swimming pools, ensuring fun for both children and adults.
Highlights
Location: Beachfront hotel with magnificent views of the Atlantic Ocean
Rooms: RedLevel Villa with Private Pool
Dining: 5 exclusive restaurants offering diverse cuisines
Wellness: Ecostars-certified spa with holistic treatments
Events: 2000 m2 of meeting space with natural light
Must-do experiences
- Enjoy fresh seafood at Restaurante El Marinero in Alcala.
- Visit the stunning Los Gigantes cliffs for breathtaking views.
- Try the local cheese at Mercado Municipal de Alcala on Sundays.
- Take a scenic stroll along the Playa de Abama for hidden beaches.
- Explore the historic town of Garachico, just a short drive away.
Select your room type
Gran Melia Palacio De Isora Resort & Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Red Level Suite Ocean View2 persons840 sq. feet2 Single bedsAir conditioningBalconyroom details
Deluxe Resort View2 persons585 sq. feet2 Single bedsAir conditioningBalconyroom details
Deluxe Family2 persons585 sq. feet2 Single bedsAir conditioningBalconyroom details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
Gran Melia Palacio De Isora Resort & Spa offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Hiking
- Cycling
- Tennis court
- Billiard tables
- Table tennis
- Archery
- Yoga class
- Sports trainer
- Aerobics
Guest Parking
- Private parking is possible on site for free.
Services
- Shuttle service
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Board games
- Children's play area
- Kids club
Facilities for people with disabilities
- Bathroom for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Night club
- Sun terrace
- Garden area
- BBQ facilities
- Spa centre
- Spa lounge
- Steam room
- Jacuzzi
- Massage
- Public Bath
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Curtains
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Dining Onsite
At Gran Melia Palacio De Isora Resort & Spa, dining is a vibrant experience that transcends borders, featuring an eclectic mix of international cuisines. Guests can indulge in everything from Mediterranean dishes served by the serene pool to Asian delights in a cozy bistro, all infused with personalized touches and breathtaking settings.
Pangea Food Market
International buffet
Ambiance
Family friendly, Modern
Key Offerings
Explore a journey through global culinary traditions, with options for vegetarian and gluten-free diets available at breakfast, lunch, and dinner.
Reservation
no
07:00 - 10:30 and 18:30 - 22:00 daily
Nami Asian Bistro
Asian fusion (Chinese, Indian, Japanese, Thai)
Ambiance
Modern
Key Offerings
Experience a sophisticated selection of Asian dishes, perfect for dinner gatherings in a stylish setting.
Reservation
recommended
Dinner only
Oasis Mediterranean
Mediterranean, Spanish
Ambiance
Family friendly, Modern
Key Offerings
Delight in a variety of Mediterranean and Spanish flavors, served in a vibrant atmosphere for lunch and dinner.
Reservation
no
Lunch and Dinner
Agave
Mexican
Ambiance
Family friendly, Modern
Key Offerings
Savor authentic Mexican fare, all enjoyed in an inviting setting for both lunch and dinner.
Reservation
no
Lunch and Dinner
L'Olio Trattoria & Pizza Bar
Italian, Pizza
Ambiance
Family friendly, Modern
Key Offerings
Indulge in tasty Italian classics and wood-fired pizzas, perfect for an enjoyable dinner.
Reservation
recommended
Dinner only
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Gran Melia Palacio De Isora Resort & Spa Location
Avenida Los Oceanos, S/N, Alcala (Tenerife), 38686,
Map view
City landmarks
Square
Playa de Alcala
2300 ft
Landmark
Punta de Alcala
3100 ft
Landmark
Alcala Beach
2400 ft
Nature reserve
Charco Alcala
2500 ft
Landmark
Punta Blanca
5000 ft
Beach
Playa de los Gigantes
3.0 mi
Bay
Callao Chico
1.4 mi
Landmark
El Mirador Archipenque
2.5 mi
Beach
Arena Beach
1.8 mi
Landmark
Cueva Del Polvo
1.5 mi
Landmark
Urban Gym Maspalomas Athletic Center
1.8 mi
Landmark
Cueva la Vaca
1.8 mi
Landmark
Trekking Tenerife - Tours
1.7 mi
Landmark
Peppers Wine Bar
1.8 mi
Landmark
Parroquia San Juan Bautista
1.8 mi
Landmark
Highland Paddy 2 - Playa De La Arena
1.9 mi
Landmark
Seascuba
1.9 mi
Night club
Discoteca El Granero
1.9 mi
Beach
Playa San Juan
2.0 mi
Landmark
Actividades Nauticas de Tenerife
1.9 mi
Landmark
Creative Canary Studios - Foto-Tenerife.com
1.9 mi
Winery
Restaurante Flor del Drago
1.9 mi
Landmark
Rolling Tours
1.9 mi
Landmark
Los Gigantes
2.6 mi
Landmark
Horno de cal
2.1 mi
Landmark
Escultura Alcaravan
2.1 mi
Square
Plaza Publica de Puerto de Santiago
2.2 mi
Museum
Museo del Pescador
2.3 mi
Nearby
Beach
Playa La Jaquita
1600 ft
Rincon Canario
1800 ft
Restaurants
La Querencia De Domingo
900 ft
Calle Marruecos 2
Tres Raices Alcala S.l
1300 ft
Calle los Chorrillos 12
Chamayda
1800 ft
Calle Mondiola 22
Gastrotapas
1800 ft
Plaza Del Llano la Plaza
tasca tu rincon alcala
1900 ft
Plaza de Alcala
Explore Alcala (Tenerife)
Explore Nearby
Playa de Alcala
9 minutes' walk
Picturesque beach ideal for sunbathing and swimming, with local cafes nearby for refreshments.
Punta de Alcala
11 minutes' walk
Stunning viewpoint offering breathtaking ocean views, perfect for photography and relaxation.
Charco Alcala
9 minutes' walk
Natural swimming pool surrounded by volcanic rock, excellent for a family day out and safe swimming.
Playa La Jaquita
6 minutes' walk
A tranquil beach known for its crystal-clear waters and beautiful sunsets, great for a peaceful retreat.
Water Sports
9 minutes' walk
Available at nearby beaches, including paddleboarding and kayaking, suitable for both beginners and experienced adventurers.
Hiking at Cueva El Tancon
8-minute drive
Beautiful hiking trails through diverse landscapes and scenic vistas, perfect for outdoor enthusiasts.
Yoga Classes
5 minutes' walk
Relaxation and wellness through local yoga sessions, ideal for rejuvenating mind and body after a busy day.
Snorkeling
8-minute drive
Exciting underwater exploration at nearby sites, with rental equipment easily available at local shops.
La Querencia De Domingo
4 minutes' walk
Charming eatery offering traditional Canarian dishes with fresh, local ingredients in a cozy atmosphere.
Toni's Restaurant
6 minutes' walk
Casual dining with a menu featuring Mediterranean cuisine; must-try seafood paella and homemade desserts.
Tres Raices Alcala S.l
5 minutes' walk
Welcoming spot focused on local flavors; perfect for families with kid-friendly options and vegetarian meals.
Gastrotapas
7 minutes' walk
Gourmet tapas and fine wines in a laid-back setting; reservations recommended for popular evenings.
Discoteca El Granero
35 minutes' walk
Vibrant nightspot featuring DJs and dancing; popular for its lively atmosphere and themed nights.
Plaza Publica de Puerto de Santiago
40-minute drive
Community venue hosting local events and festivals; family-friendly with activities for all ages during weekends.
Live Music at Local Bars
5 minutes' walk
Casual bars nearby featuring weekly live music; great options for a relaxed evening with friends.
Cultural Events at Parroquia San Juan Bautista
35-minute drive
Historic church often holds cultural events and concerts, providing insight into local traditions and music.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Russian
Number of floors:
5
Number of rooms:
666
Former name
gran melia tenerife
Reviews and Ratings
Feedback about Gran Melia Palacio De Isora Resort & Spa from previous guests about their experience.
Guest reviewsbased on 6 reviews
Tony from United Kingdom
Couple
Deluxe Front Sea View
4 nights in November 2025
|
Reviewed: January 22, 2026
9/10
separate sinks rainfall shower nightly entertainment
i stayed in a beautiful front sea view. the room included two separate sinks and a rainfall shower. the complex has several pools, a gym, and nightly entertainment.
the pop up bar was in a windowless children's entertainment room.
0 Helpful
Jade from United Kingdom
Couple
Deluxe Front Sea View
4 nights in November 2025
|
Reviewed: January 09, 2026
9/10
Faultless Stay
fine room comfortable room amazing pool
The room was fine and very comfortable. The pool and views were amazing. The walkway along the coast was also fine.
0 Helpful
Tony from United Kingdom
Single
Deluxe Front Sea View
3 nights in November 2025
|
Reviewed: November 27, 2025
9/10
sea view heated pool friendly staff
the hotel room was beautiful front sea view, amazing. i saw fine pools (they were heated!). the staff helped me fast. i had excellent breakfast with many options (the croissants were divine!).
i noticed a very slight queue at the buffet sometimes.
0 Helpful
Matthew from United Kingdom
Family with children
Suite
5 nights in November 2025
|
Reviewed: November 21, 2025
9.0/10
Really good Family Suite Experience
generous space heated pool
The family suite provided generous space for two kids. It featured a balcony overlooking the pool. The family pool was heated. Staff members like noemi, sofia, rocio, roberta, and fernando were helpful and friendly. red level access proved worthwhile, offering added benefits for a relaxing stay.
Dining
9/10
The restaurants offer high-quality food. We particularly enjoyed nami. The all-inclusive option includes a wide selection. I found the buffet to be of superb quality with great variety.
Location
8/10
The resort sits on the sunny side of the island. It provides direct access to a promenade. Its setting facilitates quiet adult-only zones.
Facilities
10/10
The hotel includes a fine infinity pool and offers convenient access to beachfront areas. I saw volcanic tide pools and cliff walks available. The spa is available for children on certain afternoons.
Rooms
9/10
The suite had plenty of space for a family with two kids. I noticed that the balcony overlooked the pool. The red level lounge was clean and well-kept. There was entertainment with music and dancing.
0 Helpful
|
Jade from United Kingdom
Couple
Deluxe Room
4 nights in October 2025
|
Reviewed: November 20, 2025
9/10
Excellent stay
direct access quiet zone excellent selection
The hotel provided direct promenade access on the sunny side. I enjoyed the quiet adult-only zones. Freshly cooked fish had an excellent selection. Evening music created a great atmosphere.
I have no complaints.
0 Helpful
Camila from Brazil
Couple
Suite
5 nights in October 2025
|
Reviewed: October 24, 2025
9/10
excellent luxury HOTEL
red level top class fantastic bar
i stayed red level AS a couple. the staff were top class i wish to highlight mohammed and damian. josie in nami was great carlos in the bar area was really good kimberley in the new rooftop bar was fantastic.
0 Helpful
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Questions of the users
About Gran Melia Palacio De Isora Resort & Spa
What does the all-inclusive package at the resort include?
10 January 2025
The all-inclusive package offers breakfast, sweet and salty snacks, lunch, dinner, and drinks during meals and throughout the day. What types of beverages are part of the all-inclusive offer?
22 March 2025
The all-inclusive package includes a variety of alcoholic and non-alcoholic beverages such as cocktails, spirits, beers, and soft drinks. Can you provide information on the typical weather and pool temperatures in early spring?
5 April 2025
In early April, the weather usually ranges from 16 to 24oC, while all heated pools are maintained at temperatures around 26 to 28oC, except for the Infinity Pool, which mirrors the sea temperature. What are the recommended transportation options to reach the resort from Tenerife North Airport, and what are the approximate costs?
3 February 2025
A regular taxi to the resort costs around 130€, while a private transfer for up to four people is approximately 160.50€. Is paid parking available on-site?
17 December 2024
Yes, secure underground parking is available at a cost of 12€ per night. Are children allowed in the Red Level area, and what is the age restriction?
28 February 2025
The Red Level access is exclusive to adults aged 16 and older. Do you provide cots if requested for guests traveling with infants?
14 May 2025
Yes, cots are available upon request for families traveling with infants. Are there any age restrictions for children using the indoor pool?
21 June 2025
Children 5 years and older are allowed in the spa during designated family hours, which are from 10:00 to 10:50 and 11:00 to 11:50, with a surcharge. Can guests easily access day tours without needing a car or taxi, and is there assistance in organizing them?
12 July 2025
Yes, various tour options are available without needing a car. The Guest Experience department can provide details on activities and local tours.Next best alternative
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