Are children allowed to stay at the hotel, and are there options for extra beds or cribs?
12 November 2024
Yes, children are welcome at the hotel, and rollaway beds and cribs are available upon request.
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Kempinski Hotel Cancun, Cancun
267US$
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Key details
About the Hotel
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Steps from the beach
Perfect
9.2
9.4
4.6
4.2
Accommodations
Kempinski Hotel Cancún offers beautifully appointed Deluxe Seaside and Deluxe Seafront Rooms with stunning ocean views. Each room features a marble bathroom equipped with Salvatore Ferragamo(R) luxury bath amenities. The Club Seaside and
Dining Options
Dining at Kempinski Hotel Cancún includes the AAA Five Diamond restaurant
Wellness Experience
The
Business Facilities
Kempinski Hotel Cancún offers a blend of indoor and outdoor event spaces suited for business meetings, conferences, and social celebrations. The venue provides personalized service to enhance any event's impact. The hotel's location also makes it a strategic choice for corporate gatherings and weddings.
Location
Located in Cancún's hotel zone, Kempinski Hotel Cancún sits directly on pristine white sandy beaches along the Caribbean Sea. This strategic location allows easy access to major attractions and cultural sites in the region. The breathtaking views of the turquoise waters create an inviting atmosphere for relaxation and exploration.
Highlights
Location: Breathtaking panorama of the turquoise sea
Rooms: Club Seaside Room with exclusive lounge access
Dining: AAA Five Diamond restaurant Fantino
Wellness: Kayantá Spa with Mayan-inspired treatments
Business: Shoreside event spaces suitable for conferences
Must-do experiences
- Savor fresh ceviche at La Habichuela for a true taste of Mexico.
- Explore the underwater sculptures at Museo Subacuático de Arte.
- Visit Mercado 28 for unique souvenirs and local artisan crafts.
- Take a day trip to Tulum's stunning ruins and beautiful beaches.
- Experience a traditional dance show at Xcaret Park in the evening.
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Select your room type
Kempinski Hotel Cancun offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seafront King Room
2 persons
445 sq. feet
1 King-size bed
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
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Price and Room Availability Calendar
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Facilities
Kempinski Hotel Cancun offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Discover a delightful array of dining experiences at Kempinski Hotel Cancun, where authentic flavors and unique atmospheres blend seamlessly. Indulge in Mediterranean elegance, explore the zest of Mexican cuisine, or relish the freshness of sushi-all set against the stunning backdrop of Cancun's vibrant landscape.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
A refined atmosphere complemented by a Tasting Menu that showcases selected dishes inspired by Mediterranean flavors.
Reservation
Recommended
Dinner only, 18:30 - 23:00 from Monday to Saturday.
The Club Grill
International
Ambiance
Traditional
Key Offerings
Savor a diverse menu in a cozy setting, perfect for indulging in classic dishes with an international flair.
Reservation
Recommended
Dinner only, 18:30 - 23:00 from Monday to Saturday.
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Offering a succulent menu featuring premium steaks and fresh seafood in an intimate setting, ideal for a special evening.
Reservation
Recommended
Dinner only, 19:00 - 23:00 from Monday to Saturday.
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Relish authentic Mexican flavors during breakfast and lunch, from traditional huevos rancheros to refreshing tacos.
Reservation
Not needed
Breakfast and Lunch, 07:00 - 17:00 from Monday to Saturday.
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience an innovative menu that features fresh sushi selections and a lively cocktail hour in a stylish environment.
Reservation
Not needed
Dinner and Cocktail hour, 17:00 - 00:00 from Monday to Saturday.
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
Enjoy casual dining with favorites for breakfast, lunch, and dinner, perfect for families seeking a laid-back meal.
Reservation
Not needed
Breakfast, Lunch, and Dinner, 09:00 - 18:00 from Monday to Saturday.
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Kempinski Hotel Cancun Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.4
mi
Landmark
Avenida Kukulkan
3900 ft
Museum
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Landmark
Museo Sensorial del Tequila
3800 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3300 ft
Aquarium
Interactive Aquarium
1.2
mi
Museum
Cancun Wax Museum
1.3
mi
Landmark
Yamil Lu'um Archeological Site
1.3
mi
Landmark
Scorpion's Temple ruins
1.3
mi
Landmark
Extreme Games Cancun
3200 ft
Landmark
Marlin Beach
4300 ft
Shopping Area
Fashion Harbour
1.2
mi
Mall
La Madonna
1.2
mi
Park
arte Garden
1.3
mi
Museum
Parque Maya Cancun
1.4
mi
Landmark
Museo de Arte Popular Mexicano
1.9
mi
Landmark
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.3
mi
Landmark
El Rey Archaeological Zone
2.3
mi
Landmark
Parque Ventura Cancun
1.9
mi
Landmark
Iberostar Cancun Golf Course
2.1
mi
Landmark
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Landmark
Cancun Convention Center
3.2
mi
Beach
Chac Mool Beach
2.8
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
Explore Cancun
Nearby Activities and Dining
Museo Subacuatico de Arte
9 minutes walking
Underwater museum showcasing art installations for snorkeling and diving, highlighting marine conservation.
Luxury Avenue
13 minutes walking
Upscale shopping center featuring luxury brands and boutiques, along with gourmet dining options.
Harry's
6 minutes walking
Steakhouse offering gourmet meats and fresh seafood in an elegant setting with attentive service.
Puerto Madero
5 minutes walking
Argentinian grill specializing in steaks and seafood, known for its waterfront views and vibrant atmosphere.
H Roof
6 minutes walking
Chic rooftop lounge featuring cocktails and live music, ideal for enjoying nightlife and sunset views.
Interactive Aquarium
25 minutes walking
Family-friendly aquarium with interactive exhibits and shows, showcasing diverse marine life for all ages.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience.
Guest reviewsbased on 554 reviews
Alexander from Germany
Single
Deluxe Seaside King Room
5 nights in November 2025
|
Reviewed:February 05, 2026
9/10
rainfall showerseparate sinksbreakfast buffet
I stayed in a Beautiful Seaside King Room. The room included a rainfall shower and two separate sinks. Breakfast included a buffet with various options.
The gym had limited equipment.
0 Helpful
James from United Kingdom
Couple
Deluxe Seaside King Room
4 nights in November 2025
|
Reviewed:January 10, 2026
9/10
excellent breakfastcomfortable roomsattentive service
the rooms have excellent breakfast options. the rooms were very comfortable. i found the beach location beautiful, with crystal clear waters. the service was attentive.
some minor wear and tear was visible in some areas of the hotel.
0 Helpful
Harry from United Kingdom
Couple
Deluxe Seafront King Room
3 nights in November 2025
|
Reviewed:December 10, 2025
6/10
excellent breakfastover-stuffed equipmentpoor organization
The location and beach were beautiful. Breakfast was also excellent (i especially loved the omelet station) and the rooms were very comfortable.
I found the gym a bit over-stuffed with equipment. It was like there was too much crammed into the space. It could benefit from some decluttering and better organization of the machines.
0 Helpful
Questions of the users
About Kempinski Hotel Cancun
Is the Kempinski Hotel Cancún an all-inclusive resort, or are food and beverage options separate?
4 December 2024
The hotel operates on a European plan, but various meal packages including food and beverage options are available.
What amenities are included with the Club Level accommodations?
20 January 2025
Guests at the Club Level enjoy five complimentary food and beverage presentations daily, including breakfast and afternoon tea.
Are there options for larger groups, like connecting rooms or suites for families?
30 January 2025
Yes, options include connecting rooms and spacious suites that can accommodate larger groups.
Are there any meal packages available, and what are the transportation costs from the airport?
18 February 2025
Yes, the transportation service costs $150 USD round trip, and the Endless Flavors meal package includes three meals a day.
Is there a pool with a waterslide available at the hotel?
25 February 2025
No, the property does not feature a pool waterslide.
Can guests dine outdoors during their stay, especially considering the current health protocols?
15 March 2025
Yes, there are outdoor dining options available besides beach chair services, such as at the restaurant Casitas.
What are the current mask policies for guests while on the property?
29 March 2025
Face masks are required to be worn in all public areas of the hotel.
Do kids stay free when sharing a room with parents, and how does this impact room capacity?
10 April 2025
Children aged 0-5 can stay for free when sharing a room with their parents, which may affect the maximum occupancy depending on the room type.
What is the size and layout of typical rooms in terms of comfort and space?
22 April 2025
Regular rooms are approximately 41 m² (441 ft²), while suites offer more space at around 82 m² (882 ft²).
What is the cost to add breakfast for guests who have booked a room-only rate?
5 May 2025
Adding breakfast costs approximately $870 Mexican Pesos plus 15% service fee, translating to about $58.52 USD.
Is there a full board meal plan available that covers all dining at the hotel's restaurants?
15 May 2025
Yes, there is a full board plan available for $225 USD per person per day, plus taxes and service charges.
How much does the Endless Flavours meal package cost, and what does it include?
3 June 2025
The Endless Flavours package costs $195 USD per person per day plus taxes and includes three gourmet meals.
Does the hotel offer a private beach area for guests?
17 June 2025
Yes, the hotel features a private swimmable beach available for guests.
Are irons and ironing boards available in the guest rooms, and is laundry service offered?
5 July 2025
Irons and ironing boards are provided in each room, and laundry service is available for guests.
What types of dining options are available within the hotel, and what culinary styles do they feature?
15 July 2025
The hotel includes five distinct restaurants offering a variety of cuisines, ranging from local to international flavors.
Is it safe to swim in the ocean around the hotel, particularly during the fall months?
30 July 2025
While the ocean's nature can be unpredictable, there are many days when swimming is safe, and lifeguards are present to monitor conditions.
Does the hotel have wedding planning services available for guests looking to host their ceremonies on-site?
14 August 2025
Yes, an event coordinator is available to assist with wedding planning and arrangements at the hotel.Next best alternative
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