Are children allowed to stay at the hotel, and are there options for extra beds or cribs?
12 November 2024
Yes, children are welcome at the hotel, and rollaway beds and cribs are available upon request.
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Kempinski Hotel Cancun, Cancun
338US$
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Key details
About the Hotel
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Steps from the beach
Amenities
Kempinski Hotel Cancún is situated on the beautiful white sands along the Caribbean shore and offers a luxury experience enhanced by exceptional service. The Kayantá Spa provides wellness treatments incorporating indigenous ingredients, drawing inspiration from the Mayan culture. The hotel also presents multiple event spaces for business and social gatherings, which can accommodate various guest requirements.
Rooms
The hotel offers a variety of rooms including the
Location
Located in Cancún's renowned hotel zone, the Kempinski Hotel is a short 20-minute drive from
Dining
Kempinski Hotel Cancún boasts multiple dining options, including the AAA 5-Diamond restaurants
Wellness
The Kayantá Spa is the hotel's dedicated wellness sanctuary, offering treatments inspired by ancient Mayan practices that promote balance and rejuvenation. Guests can additionally purchase a day pass for access to the Aqua Retreat, which includes saunas, whirlpools, and steam rooms. This wellness experience contributes to a comprehensive relaxation offering, tailored to enhance guest well-being.
Highlights
Location: Direct access to the Caribbean beaches
Dining: AAA 5-Diamond restaurants onsite
Wellness: Kayantá Spa with indigenous treatments
Rooms: Club Lounge access with select accommodations
Must-do experiences
- Savor fresh ceviche at La Habichuela for a true taste of Mexico.
- Explore the underwater sculptures at Museo Subacuático de Arte.
- Visit Mercado 28 for unique souvenirs and local artisan crafts.
- Take a day trip to Tulum's stunning ruins and beautiful beaches.
- Experience a traditional dance show at Xcaret Park in the evening.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside King Room
2 persons
41 m²
1 King-size bed
Bathtub
Balcony
room details
Club Seafront King Room
2 persons
41 m²
1 King-size bed
Bathtub
Balcony
room details
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Price and Room Availability Calendar
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Getting around
A list of all available modes of transport
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
Room features
- Wi-Fi in rooms
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Discover a delightful array of dining experiences at Kempinski Hotel Cancun, where authentic flavors and unique atmospheres blend seamlessly. Indulge in Mediterranean elegance, explore the zest of Mexican cuisine, or relish the freshness of sushi-all set against the stunning backdrop of Cancun's vibrant landscape.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
A refined atmosphere complemented by a Tasting Menu that showcases selected dishes inspired by Mediterranean flavors.
Reservation
Recommended
Dinner only, 18:30 - 23:00 from Monday to Saturday.
The Club Grill
International
Ambiance
Traditional
Key Offerings
Savor a diverse menu in a cozy setting, perfect for indulging in classic dishes with an international flair.
Reservation
Recommended
Dinner only, 18:30 - 23:00 from Monday to Saturday.
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Offering a succulent menu featuring premium steaks and fresh seafood in an intimate setting, ideal for a special evening.
Reservation
Recommended
Dinner only, 19:00 - 23:00 from Monday to Saturday.
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Relish authentic Mexican flavors during breakfast and lunch, from traditional huevos rancheros to refreshing tacos.
Reservation
Not needed
Breakfast and Lunch, 07:00 - 17:00 from Monday to Saturday.
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience an innovative menu that features fresh sushi selections and a lively cocktail hour in a stylish environment.
Reservation
Not needed
Dinner and Cocktail hour, 17:00 - 00:00 from Monday to Saturday.
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
Enjoy casual dining with favorites for breakfast, lunch, and dinner, perfect for families seeking a laid-back meal.
Reservation
Not needed
Breakfast, Lunch, and Dinner, 09:00 - 18:00 from Monday to Saturday.
Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
2.2
km
Landmark
Avenida Kukulkan
1.2
km
Museum
Museo Subacuatico de Arte
720 m
Mall
Luxury Avenue
1.1
km
Landmark
Museo Sensorial del Tequila
1.1
km
Mall
Kukulcan Plaza
1.0
km
Beach
Playa Marlin
1.6
km
Shopping Area
Luxury Avenue Cancun
980 m
Aquarium
Interactive Aquarium
2.0
km
Museum
Cancun Wax Museum
2.0
km
Landmark
Yamil Lu'um Archeological Site
2.2
km
Landmark
Scorpion's Temple ruins
2.2
km
Landmark
Extreme Games Cancun
960 m
Landmark
Marlin Beach
1.3
km
Shopping Area
Fashion Harbour
1.9
km
Mall
La Madonna
1.9
km
Park
arte Garden
2.0
km
Museum
Parque Maya Cancun
2.3
km
Landmark
Museo de Arte Popular Mexicano
3.0
km
Landmark
Laguna Nichupte
2.7
km
Beach
Playa Delfines
3.7
km
Landmark
El Rey Archaeological Zone
3.7
km
Landmark
Parque Ventura Cancun
3.0
km
Landmark
Iberostar Cancun Golf Course
3.4
km
Landmark
Water Park at The Grand
3.7
km
Night club
Coco Bongo
5.0
km
Landmark
Cancun Convention Center
5.2
km
Beach
Chac Mool Beach
4.5
km
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
500 m
Night club
H Roof
430 m
Restaurants
Harry's
430 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
360 m
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
10 m
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
10 m
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
10 m
The Ritz-Carlton
Porfirio's Cancun
480 m
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
30 m
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
30 m
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
330 m
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
340 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
340 m
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
610 m
Blvd Kukulcan Km 12
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Questions of the users
About Kempinski Hotel Cancun
Is the Kempinski Hotel Cancún an all-inclusive resort, or are food and beverage options separate?
4 December 2024
The hotel operates on a European plan, but various meal packages including food and beverage options are available.
What amenities are included with the Club Level accommodations?
20 January 2025
Guests at the Club Level enjoy five complimentary food and beverage presentations daily, including breakfast and afternoon tea.
Are there options for larger groups, like connecting rooms or suites for families?
30 January 2025
Yes, options include connecting rooms and spacious suites that can accommodate larger groups.
Are there any meal packages available, and what are the transportation costs from the airport?
18 February 2025
Yes, the transportation service costs $150 USD round trip, and the Endless Flavors meal package includes three meals a day.
Is there a pool with a waterslide available at the hotel?
25 February 2025
No, the property does not feature a pool waterslide.
Can guests dine outdoors during their stay, especially considering the current health protocols?
15 March 2025
Yes, there are outdoor dining options available besides beach chair services, such as at the restaurant Casitas.
What are the current mask policies for guests while on the property?
29 March 2025
Face masks are required to be worn in all public areas of the hotel.
Do kids stay free when sharing a room with parents, and how does this impact room capacity?
10 April 2025
Children aged 0-5 can stay for free when sharing a room with their parents, which may affect the maximum occupancy depending on the room type.
What is the size and layout of typical rooms in terms of comfort and space?
22 April 2025
Regular rooms are approximately 41 m² (441 ft²), while suites offer more space at around 82 m² (882 ft²).
What is the cost to add breakfast for guests who have booked a room-only rate?
5 May 2025
Adding breakfast costs approximately $870 Mexican Pesos plus 15% service fee, translating to about $58.52 USD.
Is there a full board meal plan available that covers all dining at the hotel's restaurants?
15 May 2025
Yes, there is a full board plan available for $225 USD per person per day, plus taxes and service charges.
How much does the Endless Flavours meal package cost, and what does it include?
3 June 2025
The Endless Flavours package costs $195 USD per person per day plus taxes and includes three gourmet meals.
Does the hotel offer a private beach area for guests?
17 June 2025
Yes, the hotel features a private swimmable beach available for guests.
Are irons and ironing boards available in the guest rooms, and is laundry service offered?
5 July 2025
Irons and ironing boards are provided in each room, and laundry service is available for guests.
What types of dining options are available within the hotel, and what culinary styles do they feature?
15 July 2025
The hotel includes five distinct restaurants offering a variety of cuisines, ranging from local to international flavors.
Is it safe to swim in the ocean around the hotel, particularly during the fall months?
30 July 2025
While the ocean's nature can be unpredictable, there are many days when swimming is safe, and lifeguards are present to monitor conditions.
Does the hotel have wedding planning services available for guests looking to host their ceremonies on-site?
14 August 2025
Yes, an event coordinator is available to assist with wedding planning and arrangements at the hotel.