Carretera Federal Chetumal- Puerto Juarez Km 282, 307,
Xcaret Park,
Mexico,
77710,
Quintana Roo
-
Close to Xcaret Park
Great
8.3
8.1
/10
4.5
/5
Amenities
Occidental at Xcaret Destination offers 765 rooms and suites surrounded by lush jungle gardens. Guests can access 7 pools, including a saltwater pool exclusively for adults and a children's pool. The property features a private cove with fine white sand and tropical palm trees, enhancing the outdoor experience.
Rooms
The hotel comprises a variety of accommodation options, with luxurious touches such as balconies and terraces offering scenic views. Royal Level rooms provide exclusive services such as a private lounge and a la carte restaurant. Guests can enjoy daily replenished minibars and superior toiletries in their accommodations.
Location
Situated next to the renowned Xcaret Eco-Archaeological Park, the hotel provides unique access to over 40 cultural attractions. This prime location allows easy exploration of surrounding natural wonders, including cenotes and archaeological sites. Playa del Carmen and its bustling Fifth Avenue are only a short distance away.
Dining
Occidental at Xcaret Destination features 11 restaurants offering diverse culinary options, including Mexican and Asian cuisine. Dining includes both buffet-style and a la carte meals, ensuring various tastes are catered to. Guests can enjoy beverages at 11 bars, including a swim-up bar and a beach club.
Family-Friendly Activities
The hotel offers a dedicated kids club with supervised activities, ensuring young guests are entertained. Outdoor sports activities include tennis courts and minigolf, catering to families. The close proximity to Xcaret Park provides families with limitless exploration opportunities.
Highlights
Location: Next to Xcaret Eco-Archaeological Park
Rooms: Royal Level rooms with exclusive services
Dining: 11 dining options including a la carte
Amenities: Private cove with white sand beach
Activities: Kids club with supervised activities
Must-do experiences
Swim in the cenotes at Xcaret Park for a refreshing adventure.
Try the cochinita pibil tacos at Mercado 28 for a tasty local treat.
Visit the Frida Kahlo Museum in Playa del Carmen for art lovers.
Catch the sunset views at Punta Esmeralda beach, a hidden gem.
Explore the vibrant Playa del Carmen markets for unique souvenirs.
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Select your room type
Occidental At Xcaret Destination Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Royal Level Luxury
2 persons
435 sq. feet
2 Double beds
Shower
Coffee machine
room details
Deluxe Room
2 persons
345 sq. feet
2 Double beds
Shower
Coffee machine
room details
Junior Suite
2 persons
510 sq. feet
2 King Size Beds
Shower
Coffee machine
room details
Deluxe Concierge
2 persons
345 sq. feet
2 Double beds
Shower
Coffee machine
room details
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Facilities
Occidental At Xcaret Destination Hotel offers amenities for your comfortable stay and unforgettable experiences
Facilities:
Great
8.5/10Review score
General
Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Snorkelling
Tennis court
Billiard tables
Darts
Table tennis
Mini golf
Archery
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Full body massage
Room features
Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Occidental At Xcaret Destination invites guests to indulge in a delightful array of dining options, each reflecting a unique culinary heritage. With charming ambiances and diverse cuisines ranging from authentic Mexican to vibrant Italian, the dining experiences offer a blend of flavors that cater to every palate.
Le Buffet
International buffet
Ambiance
Open and inviting set-up, perfect for families
Key Offerings
A colorful assortment of dishes with live cooking stations for personalized meals.
Reservation
no
Open daily from 07:00 to 22:00
Restaurante Los Olivos
Italian
Ambiance
Family friendly atmosphere ideal for casual dining
Key Offerings
Savor classic Italian dishes made with fresh ingredients, perfect for a family gathering.
Reservation
no
Open daily from 18:00 to 22:00
Restaurante La Hacienda
Mexican
Ambiance
Warm and welcoming, perfect for enjoying authentic local dishes
Key Offerings
Experience traditional Mexican flavors in a cozy setting, ideal for dinner.
Reservation
no
Open daily from 18:00 to 22:00
Restaurante El Pescador
Seafood
Ambiance
Casual yet elegant, designed for seafood lovers
Key Offerings
Delicate seafood preparations that celebrate the treasures of the sea.
Reservation
no
Open daily from 18:00 to 22:00
Restaurante D'Oriental
Asian fusion (Chinese, Japanese, Thai)
Ambiance
Stylish and modern, creating a vibrant dining experience
Key Offerings
A medley of Asian flavors with dishes that delight the senses.
Reservation
no
Open daily from 18:00 to 22:00
Restaurante Steak House
Steakhouse
Ambiance
Family-friendly with a focus on grilling perfection
Key Offerings
Succulent steaks and sides that promise a savory dining experience.
Reservation
no
Open daily from 18:00 to 22:00
Restaurante La Piazza
Italian (Pizza)
Ambiance
Lively atmosphere perfect for casual meals
Key Offerings
A variety of pizzas prepared fresh, available for late-night cravings.
Reservation
no
Open daily from 18:00 to 06:00
Restaurante Pacos Tacos
Mexican
Ambiance
Casual and fun, ideal for snacks and late-night bites
Key Offerings
Delicious tacos with a selection of fillings, open late for evening cravings.
Reservation
no
Open daily from 18:00 to 02:00
Club de Playa
International
Ambiance
Beachside setting with a relaxed vibe for casual dining
Key Offerings
Enjoy light meals and refreshments throughout the day; perfect for beach lounging.
Reservation
no
Open daily from 07:00 to 16:00
Occidental At Xcaret Destination Hotel Location
Carretera Federal Chetumal- Puerto Juarez Km 282, 307,
Xcaret Park,
Mexico,
77710,
Quintana Roo
Map view
Carretera Federal Chetumal- Puerto Juarez Km 282, 307,
Xcaret Park,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Xcaret
1.3
mi
Amusement Park
Xplor Park
4800 ft
Park
Xenses
4300 ft
Amusement Park
Delphinus Riviera Maya
2000 ft
Landmark
Emotions Native Park
1.0
mi
Landmark
Fun Fitness Globetrotters
2.1
mi
Landmark
Playacar Golf Club
2.2
mi
Landmark
Cenote Calavera
2.6
mi
Beach
Playacar Beach
2.6
mi
Mall
City Club
2.6
mi
Landmark
Hard Rock Campo de Golf
2.6
mi
Mall
Starbucks
2.7
mi
Park
Xel-Ha Park
2.8
mi
Landmark
Casa Tzutuhil
3.1
mi
Landmark
Playa del Carmen Archeological Site
3.0
mi
Landmark
Xaman Ha Aviary
3.1
mi
Landmark
Zona Arqueologica Playa del Carmen
3.4
mi
Landmark
Quinta Avenida
4.1
mi
Landmark
La Sirena's Fine Mexican Handcrafts
3.7
mi
Landmark
Corazon de Mexico
3.7
mi
Landmark
Galeria de Arte 5ta Avenida
3.8
mi
Landmark
Sun Jaguar
3.9
mi
Museum
Museo Frida Kahlo Playa Del Carmen
4.0
mi
Museum
3D Museum of Wonders
4.0
mi
Landmark
Gaston Charo Art Gallery Playa del Carmen
4.0
mi
Church
Nuestra Senora del Carmen Catholic Church
4.1
mi
Landmark
Arte en Playa
4.3
mi
Landmark
Ambarte
4.3
mi
Cave
Rio Secreto
33.2
mi
Nearby
Carretera Federal Cancun - Chetumal
Delphinus Xcaret
300 ft
Restaurants
Xin Gao
3100 ft
Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret
Explore Xcaret Park
Local Highlights near Occidental At Xcaret Destination
Top Attractions
Activities
Dining
Entertainment
Xcaret Park
25 minutes' walk
A renowned eco-archaeological park featuring cultural performances, natural beauty, and thrilling activities. Unique attractions include underground rivers.
Xplor Park
18 minutes' walk
An adventure park offering zip-lining, amphibious vehicles, and underground river exploration. Perfect for thrill-seekers and families alike.
Delphinus Xcaret
2 minutes' walk
A dolphin encounter experience adjacent to Xcaret Park. Guests can swim and interact with dolphins in a nurturing environment.
Emotions Native Park
20 minutes' walk
An eco-adventure park featuring off-road vehicles and zip-lining. Great for those seeking a blend of nature and adrenaline.
Cenote Calavera
45 minutes' drive
A scenic cenote offering swimming and snorkeling. Known as the 'Skull Cenote', it's perfect for relaxation and natural beauty.
Yoga Classes at Emotions Native Park
20 minutes' walk
Outdoor yoga sessions available in lush surroundings. Ideal for relaxation and wellness amidst nature.
Beach Activities at Playacar Beach
10 minutes' drive
Enjoy water sports, sunbathing, and beach games at this beautiful beachfront. Equipment rental services are readily available.
Cultural Festivals in Playa del Carmen
15 minutes' drive
Various cultural festivals and local artisan markets throughout the year, providing immersive cultural experiences.
Xin Gao
12 minutes' walk
A fusion restaurant with a vibrant atmosphere, serving Asian-inspired dishes and signature cocktails. Casual yet stylish.
Local Mexican Cuisine at Casa Tzutuhil
10 minutes' drive
Sample authentic Mexican dishes in a cozy setting. Seasonal specials and traditional flavors make for a delightful dining experience.
Dining at Xcaret Park
25 minutes' walk
Enjoy a variety of dining options in Xcaret Park, featuring Mexican and international cuisine amid beautiful surroundings.
Pizzeria in Playa del Carmen
15 minutes' drive
Warm, inviting atmosphere with a menu of classic and gourmet pizzas. Vegetarian options are available.
Xcaret México Espectacular
25 minutes' walk
A spectacular evening show featuring traditional music and dance, showcasing Mexican culture. Family-friendly and visually stunning.
Live Music at La Sirena
15 minutes' drive
A vibrant bar with live music, offering a lively atmosphere and unique drinks. Regular events include trivia and karaoke nights.
Cinemex Playa del Carmen
15 minutes' drive
Catch the latest films in a modern theater. Family-friendly films available, along with a comfortable viewing experience.
Cultural Nights on Quinta Avenida
15 minutes' drive
Enjoy family-friendly events and street performers along Playa del Carmen's famous Fifth Avenue. A bustling hub for entertainment.
Getting around
City Centre
Xcaret Park2 min
·
400 ft
Airports
Aeropuerto de Playa del Carmen (PCM)12 min
·
4.8
mi
Cozumel (CZM)46 min
·
18.8
mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
The hotel Occidental At Xcaret Destination serves a full breakfast for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
Spanish
Number of rooms:
589
Former name
Occidental Grand Xcaret
Reviews and Ratings
Feedback about Occidental At Xcaret Destination Hotel from previous guests about their experience.
Review score
Based on 2745 verified reviews
8.2/10
Great
76%
Recommend
Breakfast
8.3/10
Cleanliness
8.7/10
Comfort
8.6/10
Facilities
8.5/10
Free Wi-Fi
8.2/10
Location
8.9/10
Paid Wi-Fi
6.3/10
Staff
8.4/10
Value for money
8.1/10
Guest reviews
based on 2745 reviews
8.2/10
based on 1383 reviews
8.3/10
Stella from Italy
Couple
Junior Suite
4 nights in November 2025
|
Reviewed:January 17, 2026
9/10
a stay that hit like a dream
lush gardensromantic walksimproved signs
i loved the lush gardens, a perfect place for romantic walks. seeing monkeys from our balcony was such a treat. the private beach had pristine sand. i spent hours listening to the gentle waves.
the resort is vast. walking to dinner each night took considerable time.
Service
9/10
the staff members, kind and attentive, worked hard to maintain a cute atmosphere. i could always find someone ready to help with directions. their dedication ensured a smooth and relaxing experience for all guests. everything was cared for.
0 Helpful
|
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wilfred from united kingdom
Family with children
junior suite
4 nights in November 2025
|
Reviewed:December 22, 2025
9/10
wildlife and buffet!
roaming wildlifevaried optionssteak house
the wildlife roamed freely. i saw monkeys and iguanas. the buffet offered varied options. i also made reservations at the steak house. it met my expectations
0 Helpful
wilfred from united kingdom
Family with children
deluxe room
4 nights in November 2025
|
Reviewed:December 14, 2025
9.2/10
an amazing stay
dining optionsconvenient proximityattentive staffwait time
the resort had diverse dining options. the proximity to xcaret park was convenient. i found the staff attentive and helpful. they worked to ensure we felt welcome and catered to our needs, it was great.
during check in, there was a wait. the wait time impacted the initial experience. addressing this could improve arrivals.
Dining
9/10
the hotel features a steak house, a seafood restaurant, and an oriental dining option. a pizzeria provides another choice. meals were of a good standard .
Service
9/10
the staff was friendly and always available. i appreciated their assistance with various requests. the team worked to.
Rooms
9/10
the beautiful room included a comfortable bed and good pillows. i found the room well-organized and very clean. the space was convenient and very functional.
Location
10/10
the hotel is close to xplor, approximately a five-minute drive. accessing xcaret is easy, about a five-minute walk. the central location is one of its assets.
Facilities
9/10
there are several pools. the gym is comprehensive with good equipment. i saw animals around the hotel, including some running freely.
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Questions of the users
About Occidental At Xcaret Destination
Could you provide details about the meal options and alcoholic beverages available at the hotel?
15 November 2024
The All-Inclusive Program offers unlimited meals, snacks, and drinks, featuring 11 restaurants, including 5 à la carte options. Guests can enjoy 10 bars, 7 swimming pools, and various recreational activities including paddle courts, tennis courts, and a Kids Club with supervised activities.
Does the hotel package include access to Xcaret Park?
10 January 2025
The package does not include Xcaret Park access directly, however, an Unlimited Access package can be purchased, allowing adults to enter for $200 USD and minors between 5 to 11 for $100 USD.
Is entrance to Xcaret Park included in the hotel rate?
5 February 2025
The entrance to Xcaret Park is not included in the hotel rate as the hotel operates under a separate management from the park, but an option exists to buy it as an additional package.
Is the private beach part of the hotel, or do guests need to arrange transportation to access it?
23 March 2025
The hotel features a manmade beach designed for guest safety and enjoyment, making it easily accessible without the need for additional transportation.
What are the transportation options available from the airport to the hotel?
12 April 2025
Transportation from the airport is available at an additional cost, and taxi services can be arranged for trips to nearby parks.
How can guests upgrade to the Royal Level package during their stay?
18 May 2025
Upgrades to the Royal Level package can be requested at the time of check-in, subject to availability.
What measures are in place for guests with food allergies, particularly gluten intolerance?
30 June 2025
The hotel is equipped to accommodate guests with dietary restrictions, including gluten allergies. It's recommended to inform the staff upon arrival to ensure appropriate meal options are available.
Does the hotel offer COVID-19 rapid testing services for guests?
21 July 2025
Yes, an external laboratory operates on-site to provide COVID-19 testing services for guests at additional costs.
Is there a fee for using Wi-Fi, and is it accessible throughout the hotel?
5 August 2025
Wi-Fi is available for $12 USD per day, $25 USD for 3 days, or $45 USD for 7 days, and it works throughout the hotel.
Can guests book excursions to nearby attractions like Cancun or Playa del Carmen directly through the hotel?
12 September 2025
Yes, the hotel has a tour company on-site, offering various excursions to places like Cancun and Playa del Carmen for guests to explore.
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