Citizenm Boston Back Bay, Boston – Luxury 5★ Hotel from 89$| HotelBest.net

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Citizenm Boston Back Bay Hotel Skyline photo

Citizenm Boston Back Bay Hotel Exterior photo

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Key details

About the Hotel

408 Newbury Street, Boston, Massachusetts, United States, MA 02115

Near Fenway Park

Great

8.9

9.2

/10

4.3

4.5

Location

CitizenM Boston Back Bay is situated in the vibrant Back Bay neighborhood, just moments away from diverse shopping and dining options. Boston Public Garden and the historic Boston Common are within walking distance, offering lush green spaces in the city. The hotel is conveniently located near major transportation options, connecting guests to the best of Boston.

Rooms

The hotel offers 300 stylish rooms equipped with large king-size beds and ensuite bathrooms. Each room includes a 49-inch flat-screen TV, free movies, and customizable mood lighting, enhancing the modern experience. The design emphasizes a blend of comfort and technology, catering to both leisure and business travelers.

Dining

CitizenM Boston Back Bay features the canteenM, a bistro that serves freshly prepared meals, snacks, and a variety of beverages. The bar includes an extensive selection of wines, cocktails, and coffee, catering to guests' culinary preferences throughout the day. All food options prioritize locally sourced ingredients for a fresh dining experience.

Business Facilities

Business travelers benefit from two designated meeting rooms equipped with advanced technology. The hotel's self-check-in kiosks allow seamless arrivals and departures, enhancing efficiency for busy professionals. Complimentary public spaces are available for informal meetings or collaboration.

Entertainment

Guests can enjoy a 24-hour entertainment lounge equipped with iMac computers for work or leisure. The hotel also hosts events and exhibitions related to art and culture, contributing to the local community. A selection of books and a comfortable seating area make the lounge a great place to unwind.

Highlights

Location: Back Bay neighborhood, moments from shopping and dining

Rooms: 300 stylish rooms with king-size beds

Dining: canteenM for freshly prepared meals

Business: two designated meeting rooms

Entertainment: 24-hour entertainment lounge with iMacs

Must-do experiences

Visit the Isabella Stewart Gardner Museum for stunning art and gardens.
Grab a lobster roll at Luke's Lobster for a true Boston flavor.
Stroll through the Boston Public Market for local food vendors.
Take a walk along the Esplanade for beautiful views of the Charles River.
Explore the hidden gem of the Warren Anatomical Museum in Harvard.

View all

Select your room type

Citizenm Boston Back Bay Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

2 persons

1 King-size bed

Shower

Heating

room details

Upper Floors King Room

2 persons

1 King-size bed

room details

King Room Mobility accessible

2 persons

1 King-size bed

room details

Price and Room Availability Calendar

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Facilities

Citizenm Boston Back Bay Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.1/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating
Ironing facilities

Bathroom

Free toiletries

Media

iPad

Citizenm Boston Back Bay Hotel Location

408 Newbury Street, Boston, Massachusetts, United States, MA 02115

Map view

408 Newbury Street, Boston, Massachusetts, United States, MA 02115

City landmarks

Stadium

Fenway Park

3200 ft

Museum

Museum of Fine Arts

4400 ft

Landmark

Boston Common

1.3 mi

Park

Boston Public Garden

1.1 mi

Library

Boston Public Library

3500 ft

Landmark

Freedom Trail

1.4 mi

Market

Faneuil Hall Marketplace

1.9 mi

Square

Copley Square

3900 ft

Museum

Isabella Stewart Gardner Museum

1.0 mi

Parking area

Skywalk Observatory

3500 ft

Church

Trinity Church

4200 ft

Tower

John Hancock Tower

4600 ft

University

Massachusetts Institute of Technology

4500 ft

Museum

Museum of Science

1.6 mi

Theatre

Boston Symphony Hall

2200 ft

Museum

Gibson House

1.0 mi

Museum

Boston Tea Party Ships & Museum

2.0 mi

Landmark

Back Bay

3300 ft

Aquarium

New England Aquarium

2.2 mi

Museum

MIT Museum

1.1 mi

Cemetery

Granary Burying Ground

1.5 mi

Park

Emerald Necklace

3100 ft

Church

The First Church of Christ

2700 ft

Nearby

Library

The Mary Baker Eddy Library

1400 ft

Convention Centre

John B Hynes Veterans Convention Center

1600 ft

Spa Centre

Newbury Street

1800 ft

200 Massachusetts Ave The Mary Baker Eddy Library

The Mapparium

1400 ft

815 Boylston Street

Boylston Street

1900 ft

Museum

Ayer Mansion

900 ft

Boston

Kenmore Square

1900 ft

Restaurants

Boston Burger Company

600 ft

1100 Boylston St

The Bebop

800 ft

1116 Boylston St

Pad Thai Cafe

1000 ft

6 Hemenway St

Sonsie

700 ft

327 Newbury Street

Cornish Pasty Co

700 ft

51A Massachusetts Ave

Sweet Cupcakes

800 ft

49 Massachusetts Ave

Summer Shack

1400 ft

50 Dalton St Ste 2

Dillon's Restaurant and Bar

1000 ft

955 Boylston St

The Corner Tavern

900 ft

421 Marlborough St

Explore Boston

Local Experiences Near Citizenm Boston Back Bay

Fenway Park

12 minutes' walk

Fenway Park, the historic home of the Boston Red Sox, offers stadium tours showcasing its rich baseball heritage.

Museum of Fine Arts

17 minutes' walk

The Museum of Fine Arts features a vast collection of art from various cultures, with free admission on Wednesdays after 4 PM.

Boston Public Library

13 minutes' walk

The Boston Public Library, a stunning architectural gem, holds free guided tours highlighting its beautiful murals and historic collections.

Boston Common

25 minutes' walk

Boston Common, America's oldest park, offers scenic walking paths, historic monuments, and seasonal events for all ages.

Bike Rentals at Back Bay Fens

7 minutes' walk

Bike rentals available near Back Bay Fens provide a fun way to explore the parks and waterfront at your own pace.

Yoga at the Boston Common

25 minutes' walk

Outdoor yoga classes at Boston Common offer a rejuvenating experience in beautiful surroundings, perfect for relaxation.

Fenway Park Tour

12 minutes' walk

Fenway Park tours provide thrilling insights into the stadium's legendary history, ideal for sports enthusiasts.

Kayaking on the Charles River

15 minutes' drive

Kayak rentals along the Charles River offer an exciting water adventure with stunning city views; bookings recommended.

Boston Burger Company

3 minutes' walk

Casual burger joint known for gourmet burgers and unique toppings; perfect for lunch or a quick bite.

Sonsie

3 minutes' walk

Stylish eatery with a menu focusing on local ingredients and French-inspired dishes; reservations suggested.

Pad Thai Cafe

4 minutes' walk

Cozy Thai restaurant known for its authentic Pad Thai and other traditional dishes, accommodating various dietary needs.

The Bebop

3 minutes' walk

Vibrant spot for pub fare and live music; a great place for casual dining and a lively atmosphere.

Boston Symphony Hall

8 minutes' walk

Home to the Boston Symphony Orchestra, this venue hosts classical concerts and events in an elegantly designed space.

Improv Asylum

15 minutes' drive

Comedy venue featuring improv and sketch shows, offering a fun night out for all ages in a lively environment.

The Wilbur Theatre

20 minutes' drive

Historic theater showcasing a mix of comedy and live performances; an enjoyable experience for couples or groups.

Lansdowne Street Nightclubs

12 minutes' walk

A vibrant nightlife area with multiple clubs and bars offering live music and dancing, popular with younger crowds.

Getting around

City Centre

Boston34 min · 1.7 mi

Airports

Logan (BOS)22 min · 9.1 mi

Worcester Regional (ORH)114 min · 46.9 mi

Train

Beacon Street Station12 min · 3300 ft

Bus

Bus stop2 min · 400 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in for free.

Breakfast

A full breakfast is served at the price of US$20 per person per day.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

399

Reviews and Ratings

Feedback about Citizenm Boston Back Bay Hotel from previous guests about their experience.

Review score

Based on 2685 verified reviews

9.0/10

Perfect

91%

Recommend

Breakfast

8.5/10

Cleanliness

9.2/10

Comfort

9.2/10

Facilities

9.1/10

Free Wi-Fi

9.0/10

Location

9.6/10

Paid Wi-Fi

8.5/10

Staff

9.0/10

Value for money

8.5/10

James from United Kingdom

Single

King Room

3 nights in November 2025

Reviewed:January 31, 2026

7/10

a fairly modern experience

convenient locationfriendly staffhelpful staffimpersonal check-inlimited spacesmall room

i REALLY liked the hotel's proximity to the Hynes Convention Center. This made attending my conference easy. The staff was quite friendly. i appreciated the helpfulness and courtesy they showed .

i found the check-in process somewhat impersonal. It required me to use a kiosk. This felt a little like a fast food restaurant experience.. The room i stayed in seemed quite small for two people. There was not much space to move around with luggage.

0 Helpful

James from United Kingdom

Single

King Room

3 nights in November 2025

Reviewed:December 15, 2025

5/10

small room, digital issues

good locationsmall roomdysfunctional ipad

the location is good, near transportation.

The room was too small. Two people could barely move around and there was little space for luggage.. the ipad did not function properly.

0 Helpful

James from United Kingdom

Single

King Room High Floor

3 nights in November 2025

Reviewed:December 14, 2025

9.3/10

HIGHLY recommended stay!

efficient kioskwarm greetingconvenient tablet controlscomfortable bed

I found the self-check-in kiosks efficient. It saved me time. The staff greeted me warmly and offered assistance, THAT was great. The room had convenient controls accessible via the in-room tablet. The large bed was comfortable.

The room size was compact. It felt a bit tight for extended stays.

Location

9/10

The hotel is near many dining options. It is also close to public transport. The Hynes Convention Center is within walking distance, as is Newbury Street, giving many options to explore..

Service

10/10

Staff members were helpful. They addressed my questions promptly. I appreciated the attentive service. Staff provided quick solutions.

Rooms

9/10

My room featured a king-size bed, offering lots of space to unwind. The room has blackout blinds, ensuring darkness at night. It also had mood lighting.

Facilities

9/10

The hotel includes a well-equipped gym with cardio machines. The common areas are designed for relaxation. The common areas also offer a place to work and connect. Breakfast had many options.

0 Helpful

Mason from Canada

Single

King Room

3 nights in November 2025

Reviewed:November 27, 2025

9/10

Tech-Forward and Well-Located

prime locationlounge area

The location is really good. It had many dining options just outside the hotel. The room size suited me, a solo traveller but might feel tight for more. However the common spaces gave ample room.

The rooms are made for 1 young person. If you are an older couple, I would avoid it. The bed is comfortable but against the wall, so one of you will have to climb over another to get out of the bed in the middle of the night to use the bathroom. The bathroom is probably 35 sq foot with a combo shower and toilet, so only one can use both at any given time. Very small sink outside of the shower area, and only one chair to sit down--no workable space to work from in the room. Cute concept, especially with everything digitalized with an iPad to control temp, room lighting, moods, etc. but I will not be returning. They should have made the rooms just a tiny bit bigger to accommodate more than one person per room. Yes, I'm a traveler that visits Europe often and understand the small room concept, but this was too small even for me.

0 Helpful